AT&T Store Wyncote Cedarbrook Plaza

Just tried to do an upgrade today. Online their system shows that they have 9 of the particular phone in stock that I want and they are telling me they don’t have any. This is a bold faced lie to my face when I’m able to make an online click to store order. I wouldn’t waste my time going here if you’re looking for customer service. If I could give less than a one I would. I don’t like be lied to

Purchased phone online for pickup.
Received a text “purchase is ready, ask for Ebony”.
I arrive at the store, asked for Ebony as instructed and was told to “sit, she’s busy right now”.

Ok, I’m waiting 10-15 minutes and notice, 3 employees chit chatting not assisting any customers.

So I asked them, “I’m here to pickup a purchase, can’t someone else help”.

The response was “you never said that”. Well, shouldn’t someone had asked me “is there something I can help you with”...

Ron assisted me, very polite, courteous. He asked if I would like to setup the phone, I replied, “no I’ll do it later”.

However, he failed to mention the old phone was being deactivated immediately. THIS IS NOT ACCEPTABLE.

I called back to the store to complain about the lack of communication on Ron’s part and the Manager made a bunch of excuses. Bad customer service!!!

Robbie provided excellent customer service after I changed my mind on my plan. The transition was seemingly easy and took less than 15 minutes. In a world where time is money for a business he kept it quick. I’ll will continue to use the Wyncote store for all my business needs! This store rocks!

I really wish that you had a lower star! I arrived at the store at 7:05 to make a purchase. I was there for 10 minutes before what appeared to be a manager yell across the room to say that someone would help me shortly. After having waiting for over 40 minutes I asked someone about the device I wanted to which I was told the device was in stock but he was with a customer. The manager and another associate disappear into the back to not return. I stepped across the street to pick up something and returned at 8:05 and the store was locked with people in the store who were there when I initially arrived. I asked to speak to not only the “manager” but the gentleman who was kind enough to answer my question only to be told by the “guard” that there was no manager in the store. It seems rather odd to have 6 people in the store and no management. I find it very deplorable that I had to wait to make for so long only not to be able to make my purchase. I have been to several of your busier stores and have never had such poor service. This one is in the my neighborhood and I can assure you that I will NEVER go in this store again! It really made me rethink changing my carrier!

This is the possibly the worst run store in the company. Rude, inattentive and disrespectful employees who are dressed unprofessionally are of no assistance. I went there to upgrade my phone and encountered two incredibly rude, disrespectful employees that felt my business wasn't worth their time. Their conduct and disrespect is inexcusable. This conduct needs to be posted to this site so that everyone can see how horribly the staff treats its customers.