AT&T Store Bartonville Bartonville

The best customer service available! Stopped in to update my phone and they took care of all the details. No pressure to buy, but instead a genuine desire to take care of the customer. Pat, Sam, and the entire team are terrific. Thank you.

I purchased a new phone at the Bartonville location and was assisted by Sam P. His help was exactly what I needed, his service impeccable. He was cordial and conducted himself in a very safe manner.
In response to his inquiry I received a discount offered to veterans of military service.

This store was awesome! I had added a new phone and was having set up issues! Calling AT&T was no help at all after hours on the phone!! David at this store was able to get it all set up with no stress! He was very kind and patient! He was so knowledgeable! If I need anything else this is where I will shop or get help!!!

This place is awful. Do not waste your time here.

I would rate this store with ZERO stars if possible. The sales staff is absolutely horrible. Completely incompetent and clearly lack customer service skills.
They “accidentally” mishandled my order in their system, then my sales guy had to turn it over to the manager. 2 hours later after THEY messed up my order (all I wanted was to add a new line) they told me it was being handled, gave me a confirmation number and told me to come back in on Wednesday and they would finish everything up. Well, it’s Wednesday and surprise.... it’s the managers day off and AT&T online shows nothing has been resolved. I called and left my number with the less than helpful clerk and asked for a return call. I have not gotten a call. What is wrong with this place. DO NOT GO HERE, go to Flower Mound.

UPDATE: still not resolved however, Lane the store manager is trying his best on his day off to remedy the situation which would require me to go to Flower Mound or Denton to get this mess ...that they created....resolved.