AT&T Store Denton Denton Store

Awful!! I went in the store 7/14/20 because I had called at&t about an issue with my bill being over charged. They told me they couldn’t help me so I had to go in the store. I also received a phone call from at&t that day saying I owed a balance on my husbands old account. The lady on the phone ended up hanging up on me. So I went into the store with these issues. The woman that helped me was very nice. She told me that there was no balance on my husbands old account and that was not possible. Well today 7/15 my phone is shut off. Huge deal since I work from my phone. So I go into the store and they tell me they can’t do anything on store. I ask if I have a balance due and they tell me no and can’t tell me why my service is cut off. That I have to call the 1800 number to get it turned back on. Well I can’t call cause my phone is turned off!! I ask what I’m supposed to do and they tell me I can use the store phone but it will cut off after a few minutes cause they are just demos. I told them that’s not helpful to get hung up on in the middle of a conversation and ask for another solution. They say maybe use someone else’s phone. So I’m supposed to go on the street and ask a stranger to use their phone are you joking! They didn’t offer any help just stared at me even though I was speaking to them and had nothing to say. I’m beyond amazed at how horrible a company can be.

Sara was AMAZING. My dad and I had been receiving each other’s texts. We had spoken with 4 other people who were t able to fix our problem. Sara was able to fix it within 5 minutes. She is an asset to your store!!

Superior customer service. Excellent Chris Womack

Had an awesome experience. Welcomed me in within safety limits and provided me no pressure, very helpful experience while I figured out my child’s first phone experience! Would definitely recommend.

I just had Phone conversation with Daniel. Even with the extremely hectic times right noe, He took time to check stock for a particular Phone, then gave Me advice I needed to purchase on line, activate and pick up in Store. 5 Stars for Daniel.