AT&T Store Everett Se Everett Mall Way

July 2021. My husband and I received the most professional, knowledgeable, helpful & patient assistance from Jose G. We went to the store needing help with our AT&T service on our iPad and not only did Jose help to correct our iPad service , but we also ended up switching both our cell phones to AT&T. We have recommended family and friends to Jose for any help they may need with their AT&T service. Thank you again Jose for all your assistance.

Getting the run around. I have been an ATT customer since 2005. Don't even get me started on the number of phones purchased due to a teenager in the home. I have typically received fantastic service in store. Not sure why ATT decided to remove that level of service but is was a huge mistake. I have called ATT three times since Thursday and physically went to a location yesterday because the website was not working. My sister is on my plan in another state so dissecting any issue is no small feat because her phone is not in my posession.
The Rep. was very helpful yesterday. I sent my disabled sister to another location today in Everett WA because I was told someone in the store should be able to help her as an authorized user. I spoke with Yaseem and explained the issues with a potential virus on the phone and erroneous charges on my account. He did at least confirm these said apps were not on my sisters phone.. Hence the virus claim. The phone is a Samsung, and we have to deal directly with Samsung although I purchased the phone from ATT. What the!?
Long story short, I explained to Yaseem that my sister is disabled and we need some help. He told me he would call the ATT blocker phone number with her and then call me back after they were finished. HE DID NOT. He gave my disabled sister the number to call and sent her on her way. What a bunch of bull.

It Has Been A Pleasure going into this location. We Have Been To Multiple stores but nothing has been like the service we have received by The Staff. Especially by Jose Who Had Helped Us Out since we walked in & Was Really Helpful and was patient with all the questions we had. Will Be Returning and sending friends to this location.

Thank you so very much for all the help with my new iPhone purchase Jose!!
I received very extended help transferring my photos and important information to my new iPhone. I cannot say thank you enough to Jose for all the help, reassurance, and exceptional professionalism! I’m very impressed with his knowledge and abilities performing the work he does. I had waited so long to upgrade my phone over the fear of losing my very precious photos on my old iPhone. I only wish I’d came into AT&T and received help from Jose sooner! I’m so very grateful and impressed with Jose! He’s definitely an asset at your AT&T store, and I very highly recommend him for purchases and technical assistance - he’s the best!

Jose helped me this morning. His customer service is exceptional. He went above and beyond to get my services back up and running and for this I am so grateful. I told him that if I could give him a hug I would of, without his help I’d have no phone right now.
He should definitely be acknowledged for all his hard work.
Thank you Jose!!