AT&T Store Kennewick Tri-Cities

We changed our phone plan one year ago and scheduled automatic payments. Last month we were billed twice for the same plan number, identical description from AT&T but this time in our other checking account and expensive than our normal bills. We called to store explained a situation and agent said we could try call 611. After we tried a few different days without getting through. We decide to find a time to go to the store. And the agent girl asked a driver license and scanned it. We showed the both charges paid by the bank for the same plan. She asked a help to the manager and she tried to show him the charges. He didn't look and told her to go to the computer in the back of the office. Then she said that she would need the Driver License to take with her, minutes later the manager followed her. After 38 minutes, only she came back and returned the drive license and said "We didn't find any other payment in our system. I understand you I wish I could help but everything shows that you were victims of fraud, we can not help you." So, Is it just that after all? She said Yes, you can try to call to our customer service. We left and called 611 one more time and nothing again. Now our bank is working on it for us!!

Excellent customer service .. and came away with a monthly savings of $70.00 thanks to Ciarra Neal’s top notch knowledge . She was very patient, listened to my concerns and asked questions about cell phone usage and needs. Resulting in a sizable monthly savings and retaining my business Thank You!

Please retract the negative comments that I wrote earlier on this store and the management. I finally spoke to the Store Manager Pete, who is so helpful. He said he will honor what's offered to the public and I will get the third item. This matter is resolved. Thank you

On 22 June 21, I visited the store because it was advertising buy two accessories items get another item free for my iphone 12. The store manager did not honor what's been published / advertised to the public for the offer. I did not get the free item as advertised. I feel cheated. Please do not published the offer if AT&T cannot honor the offer. I would greatly appreciated if the General Manager could look into this matter. Really unhappy about it.

Very upset with my visit today, I usually have great customer service. I needed help today and the woman that kind of helped me today did not show any interest in helping me. She was so focused on her nails while helping me. She didnt even ask my name or anything just said push this button, then back to picking her nails, and again push this button and back to her nails again. I was frustrated and hurt that she didnt even really help me