AT&T Store Seattle Northgate Mall

I had to bring my dad's phone in today because he was missing some features he likes to use. Vanya (sp?)helped me. She was awesome. Whatever my dad did to his phone wasn't a super quick fix. But she kept a smile on her face the whole time and figured it out! My dad lives 45 minutes away from your Northgate location. He tried to go to the Arlington AT&T earlier today and they couldn't help him. So he came all the way down to Northgate because he knows the team there has always been helpful to him. I just appreciate everyone having patience with my older father who can't seem to stop pressing the wrong buttons. Thank you Vanya and everyone else at the Northgate location.

Great customer service by Jordan. He was pleasant, patient and so very helpful. I am totally happy with all my new equipment and services he helped me choose. Jonathan, the manager, was also very helpful, going above and beyond to help me fix the problem I had when switching to my new iPhone. Thanks!

I would recommend avoiding this store at all costs. While I found most of the employees at this location to be helpful (particularly Drew), the store manager Kevin is incompetent, unhelpful, rude and aggressive. While I won't get into the specific details of the formal complaint filed against him with AT&T, I will just say that my family has been a 20+ year customer of AT&T and were faced with extreme hostility and a very unprofessional response when attempting to discuss a potential issue with the store manager. While I know the store manager role can be difficult and that they don't always have the flexibility to make things right by the customer (given options provided by AT&T), Kevin did not even attempt to look up our relationship with AT&T, come to a viable solution, or abide by even the most basic customer service principles. Instead, he chose to be hostile and lie about the cause of and potential solutions to our issue. After this very unfortunate experience I spoke to the 1-800 number and was provided the customer service (and solution) that Kevin refused to entertain or even look into. I like this location and staff and hope they make a change to the store manager role for the sake of all of AT&T's Northgate customers.

Excellent all-around service from Rafael who diagnosed and troubleshot our issue with our sim card and phone. He was able to identify the problem and resolve quite quickly.

I cut the cord and switched from my cable service to AT&T TV and I couldn’t have asked for a more patient and knowledgeable customer service rep than Alyssa Herrera. She was kind, thorough and very patient with this non-techie old woman. I can’t say enough about how pleased I am with the service and the product! Alyssa was the best!