AT&T Store Seattle Northgate Mall

Great customer service by Jordan. He was pleasant, patient and so very helpful. I am totally happy with all my new equipment and services he helped me choose. Jonathan, the manager, was also very helpful, going above and beyond to help me fix the problem I had when switching to my new iPhone. Thanks!

I would recommend avoiding this store at all costs. While I found most of the employees at this location to be helpful (particularly Drew), the store manager Kevin is incompetent, unhelpful, rude and aggressive. While I won't get into the specific details of the formal complaint filed against him with AT&T, I will just say that my family has been a 20+ year customer of AT&T and were faced with extreme hostility and a very unprofessional response when attempting to discuss a potential issue with the store manager. While I know the store manager role can be difficult and that they don't always have the flexibility to make things right by the customer (given options provided by AT&T), Kevin did not even attempt to look up our relationship with AT&T, come to a viable solution, or abide by even the most basic customer service principles. Instead, he chose to be hostile and lie about the cause of and potential solutions to our issue. After this very unfortunate experience I spoke to the 1-800 number and was provided the customer service (and solution) that Kevin refused to entertain or even look into. I like this location and staff and hope they make a change to the store manager role for the sake of all of AT&T's Northgate customers.

Excellent all-around service from Rafael who diagnosed and troubleshot our issue with our sim card and phone. He was able to identify the problem and resolve quite quickly.

I cut the cord and switched from my cable service to AT&T TV and I couldn’t have asked for a more patient and knowledgeable customer service rep than Alyssa Herrera. She was kind, thorough and very patient with this non-techie old woman. I can’t say enough about how pleased I am with the service and the product! Alyssa was the best!

Mike Timmins was the best sales consultant I have ever worked with at any cell phone service provider. He was kind, patient, knowledgeable, and helpful. I was having a challenging day and he made things go a little smoother and my day was better because of him. Also, I am very happy with the new service and phone he got me set up with. Many thanks to Mike.