AT&T Store South Charleston Southridge

I went in to get a new phone, I spoke with Robert. He was very nice and professional. I highly recommend him.

Excellent customer service!

Beware of misleading sales pitch!
I recently visited the ATT store to take advantage of the phone exchange promotion. Samsung $800 credit. The sales associate took my old phone (not in a case nor had a screen cover) reviewed the value of my old phone utilizing ATTs system. I was told it was worth $800. Great! I could get credit towards my new phone, practically an even exchange. I received my new phone in the mail and all I needed to do was transfer my old phone information over. I was given 30 Days to return my old phone for the credit.
I returned to the store within 10 days. A new associate helped me with receiving my $800 credit. At this time using the same method as the first associate I was told my phone was only worth $13 credit and I would be responsible for the remaining balance! Store management sided with the new associate and said it was out of their hands and that I could return the new phone. Not so good! Reluctantly I did want to return the phone. At this time they wanted to charge me the restock fee of $50 dollars. However, after some persuasion the store managers, they did waive the fee.
I would also add, the price they quote you for your old phone is just that “a quote”. Once it gets turned in and sent away it is reevaluated and that is the end all credit you will receive. Way too late to return nor get your old phone back! In addition, this promotion is a monthly credit and is essentially a backdoor way for you be under contract. Paying off the new phone early you will lose what remainder credit balance you have.
BUYER BEWARE of this promotion and be cautious of deceptive and unethical employees. Thank you Jonas for a proper and truthful evaluation, even if it wasn't what I wanted to hear.

Had a problem with my camera that uses a SIM card. Store employee “Jonas” worked for over an hour and was able to update my account and get the device up and running again. This is just one of several examples of why I make the 60 mile round trip drive to this store. Friendly staff and they are knowledgeable. Thanks!

Our greeter and closer was Morgan. We walked in to ask about the first responder and Vetrans discount which we were directed to do by ATT via phone and unfortunately we do not qualify because we are not on an unlimited plan. Now normally I would walk out after that but because of Morgan’s knowledge and her no-nonsense approach and ability to accurately set the expectation, we then sat and talked about an upgrade as well as possible repair to one of our phones. When we are ready, we will be back to your store and ask for Morgan specifically. Great job setting the tone and being able to turn a possible walkout ( due to bad news and inaccurate info from corporate who never even looked at our account) into a possible sale later down the road. Your team shows that not only are they there for US, but they know the meaning of retention in such a fast paced market! Good job girl!!! See I soon! Send her to south Charleston to teach them some manners!!!!!