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Who can manage accounts online

Primary and secondary online users can perform many account-related functions in myAT&T. The account owner designates who can manage the account online.


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Learn about the account owner and online access

Account owner

The account owner is the person who can identify as the person/company financially responsible for an account.
  • Established at the time the account is set up.
  • Has their name listed on the bill.
  • Designates who can manage the account online, by sharing account details, such as the account number or the contact email address on the account.
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Online access levels

When you choose an account to manage online, your access in myAT&T may be either primary or secondary. These access levels identify who can manage the account online in myAT&T and do not affect who has financial responsibility for the account.

Primary online access can belong to only 1 person or user ID at a time. The person with primary access:
  • Is often the account owner, but is not required to be.
  • Controls who else can manage the account online.
  • Must be 18 years or older.

Secondary online access can belong to multiple people or user IDs. A person with secondary access:
  • Can co-manage the account online in myAT&T by performing most of the same functions as the person with primary online access.
  • Must be 18 years or older.
  • Billing contact information view only.

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