Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | >

!We can't find that ZIP Code. Try again.


Stop unwanted calls with AT&T Phone for business’ Call Protect

Call Protect offers you more control than ever over unwanted calls. Opt in to begin using this free service.


ArticleINSTRUCTIONS & INFO

Learn how to use Call Protect

Digital Phone Call Protect uses the power of the AT&T network to:

Automatically block calls from likely scammers.

Unblock numbers you specify.

Alert you if a call is suspected spam.

Call Protect is available at no charge to AT& Phone for business customers. Sign in to myAT&T via desktop to opt in.

Show more

Call Protect features

Incoming Call Verification - AT&T Phone for business Call Protect will verify incoming calls with [V] in front of the number or name. The [V] stands for "Valid Number" and means that AT&T has verified that the call really is originating from the device that is registered to that number, in other words, it is not a call from someone that is trying to pretend it is their number (i.e. a spoofed call). 

This featured is part of a nationwide initiative to reduce the number of unwanted calls.  At first only AT&T and a few other companies are validating calls. As more phone companies come onboard to this initiative and begin validating calls, the percentage of validated calls will increase.

Keep in mind, even if AT&T validates the number, people can still use valid numbers for bad purposes. Always use caution when answering calls from people you don't know.

Calls may arrive without being marked with a [V] due to one of the following reasons:

  • The phone company the caller is using has not yet begun verifying calls. 
  • The call is marked as Fraud Risk or Spam Risk. These calls are not marked with [V]alid Number because it is believed the caller on the other end intends to defraud or is a suspected spammer. 
  • The call has failed validation from the phone company that owns the number.
Calls will be marked [V]alid Numbers when legitimate telemarketers and other callers correctly identify themselves and originate calls from a phone number they own.

Automatic Fraud Blocking1- If the call is “Allowed”, it will ring through as usual. If the call is determined to be potential fraud, the caller will hear a busy signal and the call will not be delivered. This feature can be toggled on or off.

Suspected Spam Call Warning - If the call is determined to be spam, it with be allowed but delivered with “Suspected Spam” as the caller ID name along with a category such as Suspected Spam, Deb Collector, Political, Nonprofit, Telemarketer, Survey, or Robocaller.

Call Log - View your detailed Call Log, report suspicious calls, and toggle auto-block on or off
Show more

Turn Call Protect on or off & Manage Features

To turn Call Protect on or off and manage your AT&T Phone for Business features go to att.com/mybusiness:
  • Once signed in, 
  • Expand the AT&T Phone from Business card (+) 
  • Select Check and manage voicemail and features from the My Voicemail & Phone Features Card 
  • From the Phone Features tab select Call Protect 
  • Accept the Terms of Service and 
  • Turn on the Call Protect feature 
  • You’ll receive confirmation that Call Protect has been activated.
Note: To deactivate Call Protect, select Turn off Call Protect. If you deactivate, your Call Log will be deleted.

Manage features

Go to Phone Features > Call Filtering >Call Protect.

Select Manage Call Protect.

From here, you can view your Call Log and Settings. 

Call Log

View a complete call history for the last 60 days with numbers categorized by status: incoming, flagged, or auto-blocked. 

Select a number from the Call Log to see a caller’s status. 

If a suspicious or unwanted call was not blocked, use the Report Call function so it may be investigated. Please note, reporting suspicious calls or calling activity does not guarantee that the reported number(s) will be blocked and does not create an obligation by AT&T to investigate or report to you the result of any investigation conducted about the reported calls or activity. 

If a call was blocked in error, you can unblock the number instantly. 

Settings

Delete your Call Log.

Disable Fraud Auto-block to allow calls marked as potential fraud to ring through. Suspected Spam Call Warning feature will still be enabled.

See all important details
Show more

Community discussion

Join the business forum

Ask questions. Get answers. Help others. Join the conversation!