If you are not receiving your monthly Bill Ready Notification, there are several different potential reasons why. Please check the following:
- Is your email address correct in your profile? You can verify this and make changes by signing in to your account.
- Sign in with your User ID and password.
- Tap the personal icon in the upper-right of the screen next to Sign Out.
- Select View Profile.
- Select Popular Task.
- Update email & billing address.
- Edit Billing email - follow the necessary steps to completion.
- Are you using a spam filter? If so, please set the preference to allow email from @reply.att-mail.com.
- Is your ISP/email provider blocking delivery of the Bill Ready Notifications? Check with your email provider and request that contacts from @reply.att-mail.com be allowed.
If you've verified all these possibilities and are still not receiving your Bill Ready Notifications, please contact us, and we will research your account further.