Deals
iPhone deals
Samsung Galaxy deals
Back to school deals
Business employee
55+
Military
First responders
Nurses & physicians
Teachers
Union
Credit card
&More Benefits
Explore wireless
Plans & prices
Phones & devices
Upgrade
Bring your own
Add a Line
Switch and save
Trade in your device
International options
Shop new iPhones
iPhone 16
Samsung Galaxy S25
Why AT&T Wireless
Wireless help
More resources
Explore Internet
Plans & prices
Fiber
All-Fi (Wi-Fi)
Check availability
AT&T Internet Air
Moving services
Bundles
Gaming
Home business
Internet help
Internet Speed Test
More resources
Access from AT&T
Explore DIRECTV
TV bundles
DIRECTV help
U-verse help
Explore AT&T PREPAID
Prepaid plans
Phones
Bring your own phone
Prepaid deals
Prepaid account
Activate your service
Lease-to-Own
Home Phone Services
AT&T Phone
AT&T Phone – Advanced
Landline Phone
Lifeline
Phones & accessories
Digital phone help
Landline phone help
Bundles
Internet + DIRECTV
Internet + Wireless
Internet + Phone
Home office
Smart watches & devices
Smart home
In-car Wi-Fi
All accessories
Headphones
Cases
Chargers
Screen protectors
Speakers & smart home
Internet & TV equipment
PopSockets & more
Gadgets & gaming
Accessory deals
  1. Home
  2. Small Business Support
  3. Bill & account

Learn about outages that qualify for AT&T Guarantee

Keeping your small business connected is our promise. If you experience a network interruption, we’ll fix it fast and credit you for your downtime.

About the AT&T GuaranteeSM

Your business matters to us and we've got your back. That's why we created a promise to deliver:

  • Connectivity you depend on. If there is a network interruption, we will fix it fast and credit you for your downtime.1 Guaranteed.
  • Deals you want. Our best deals on any smartphones don't require the most expensive plan like our competitors do.2 And no annual contracts or equipment charges with Business Fiber. Guaranteed.
  • Prompt, friendly service you deserve. Speak to a friendly tech expert within five minutes or schedule a callback at a time that you choose. Plus, get same or next day technician availability. Guaranteed. (Five minutes begins once you’re routed to technical support assistance.)

All guaranteed, or we make it right. See att.com/businessguarantee for full details.

Qualifying outages

We’ll send you an email if you have an AT&T Guarantee-eligible outage. These include:

  • Wireless: Downtime lasting 60 minutes or more caused by a single incident impacting 10 or more towers. Restrictions and exclusions apply.
  • AT&T Business Fiber: Downtime lasting 20 minutes or more. Restrictions and exclusions apply.
  • AT&T Dedicated Internet: Downtime lasting 20 minutes or more.  Restrictions and exclusions apply.

Access an outage benefit

If you’re part of an AT&T Guarantee-eligible outage, we’ll send you an email. Here’s what to do:

  1. Select the link in your email.
  2. Follow the prompts to review your benefit options.
  3. Choose your benefit.

See all important details

Resend email for AT&T Guarantee

If your outage qualified for an AT&T Guarantee benefit, we can send you a new email. Have your wireless phone number, account number, or email address for the account handy.

Get it
Last updated: January 9, 2025

Browse topics