Handling billing discrepancies

Learn what to do when you find discrepancies on your paper or credit card statement.

When to contact us

Please contact us for help with the following issues:
  • You have found discrepancies on your paper or credit card statement.
  • You are not the right person to receive the bill. (Please provide us with the name and email address of the correct contact. If possible, please provide the Customer ID Code that is on the letter you received in the mail.)
  • You did not receive your statement.
  • Your email address has changed and you need to tell us your new email address.
  • You have questions about items on your statement.
Last updated: January 2, 2024