If you requested to receive your temporary password by email or phone, and you did not receive it within the indicated time you may want to check the following:
Check the email address
Is the email address shown on the confirmation screen your address, or one you can access? AT&T can email the temporary password only if the email address has been on file for at least 30 days.
Check the phone number
Do you expect the call to go to the phone number shown on the confirmation screen? If you are not able to answer the call, AT&T will attempt to leave a message on a voicemail or answering machine. If you have multiple numbers associated with your online account, only the primary number can receive the temporary password.
Can the listed phone number receive phone calls?
Make sure that the phone number shown on the confirmation screen is a number which can receive phone calls. If the number is not a working number, or you do not have phone service through AT&T, you will not be able to receive your temporary password over the phone. You must choose another option.
If there is a fax line attached to the phone, you will need to replace it with a conventional phone to receive your temporary password.