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Reactivate wireless service

Learn how to restore wireless service for a suspended phone, device, or account.


DETAILED STEPS

Lost device or voluntary suspension

  1. Go to your myAT&T account overview. Sign in, if asked.
  2. Scroll to My devices and select the device you want to unsuspend.
  3. Select Manage device & features and then See device options, if prompted.
  4. Choose Reactivate.
  5. Follow the prompts to reactivate the service on your device.

Stolen phone or device

  • If the suspended device is also blocked, the person whose name is on the bill needs to contact us to remove the block.
  • If you’re outside the AT&T network, it may take up to 24 hours for the device to be unblocked.

Military

When reactivating a service upon return to the U.S., you’ll have to choose from currently available plans and features.
  • We can only re-add unlimited data plans that were removed at the time of cancellation.
  • If you had device protection before suspending your service, it will be re-added when you reactivate.

EmailSubmit cancel or hold requests and copies of deployment orders to AT&T Business:
  • ATTBusinessMilitarySupportTeam@amcustomercare.att-mail.com.
  • Include Military Cancellation or Military Restoral in the subject line.
  • Documents over 2MB must be compressed in a ZIP file before being attached to the email.
FaxBusiness: 847.513.5950

FYI: Long Distance charges may apply
U.S.P.S mailBusiness:
Attn: Military
221 Venture Way
Lafayette, LA 70507 USA

Hospitalization or incarceration

If you had device protection before suspending your service, it will be re-added when you reactivate service.

Non-payment

Learn how to make a payment and restore service if your service was suspended due to non-payment.

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