Mobile phone help options

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Here’s how to get in touch with us

We're working to keep you connected.
Unable to pay your bill due to disruptions caused by COVID-19? For 60 days starting March 13, 2020, we won’t terminate postpaid wireless, phone, or broadband service for small business customers.
Learn more and get answers to other COVID-19 questions
It's taking longer than normal to reach us. But, you don't have to wait for help. You can:

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Looking for phone, tablet, or wearable help?
Ask a device expert

Customer service

Ordering wireless
Monday - Friday, 9 a.m. - 6 p.m.
Online Ordering Support
Monday - Friday, 8 a.m. - 10 p.m. ET
Billing wireless
Dial 611 from your wireless phone
Repair wireless
Available 24/7
Order Telenav Track
Order Enhanced Push-to-Talk
Order Mobility Solutions
Support outside of the US