AT&T Store Fairbanks Aurora Center

The worst customer service! I’ve been a customer for over 20 years and have never had a problem in the lower 48. The lady who claimed she was the Store Manager, although the AT&T website for this particular location says it’s actually a guy named David, was extremely rude & raised her voice at me and my handicap Mom. Instead of listening to what our problem was and helping us out, she advised us to call the customer service line even after I told her that I’m always on the phone for 2+ hours because the representatives aren’t able to comprehend and assist over the phone without being transferred to multiple people and departments. I’ve been to this particular location before and have had great customer service from Sherian, Fayez, and a male manager, but she was horrible from the start. I hate to say it, but I hope she wasn’t being racist because I’m of color. My issue was with my bill because I had to have our unified account (we used to have Direct TV & a wireless account) cancelled so that we could have a wireless only account. I received 2 bills with 2 different account numbers for the same time period (Aug-Sept). They were basically trying to charge me twice for the same 3 lines on 2 different bills with 2 different account numbers. She said that we would have to call in because they aren’t able to help with billing. I advised again that I always have a hard time trying to get assistance because they don’t comprehend what I’m saying and just keep repeating themselves. Apparently, I can’t get assistance from a “Store Manager” at a store so I guess I’ll have to try calling in again hoping that I’ll get someone that can assist me or just cancel our account all together and go with Verizon or GCI.

Great store

Still waiting for this location to fix the mistake they made in my trade ins. It has been 7 months waiting for my "adjustment" and I went into the store at 3 months and they said they would fix it. I went again at 4 months and they said they are "emailing higher ups" Now I will be going into the store again. As of now, this store has stolen 2 pixel 2xl phones from me. I wish I stuck with Verizon. Would not recommend this location to anyone. Nor would I recommend the company itself as of now

I was waiting for 30 minutes for help tonight.
I was ignored and two other customers that came in after me were helped.

I've been standing in the middle of the store for 30 minutes, still waiting for an employee to take 10 seconds away from what they're doing to acknowledge my existence, and get me on the list of people waiting to be seen. We'll see what happens.