AT&T Store Soldotna Soldotna

Great store and great staff

Horrible customer service(?)!!! If there was a "zero" available, I'd give the rating a zero.
New phone; need some assistance setting it up after trying on line.
First question from agent: Did you purchase it at this store?
Me: No. It was purchased from Apple with AT&T service. (The reason it was purchased from Apple is I visited the store to purchase a phone for my wife for her birthday. At that time, your agent would not sell me a phone "without a plan" -- which I already have. Also, she would not allow me to purchase the phone outright -- I could pay it off in two weeks if I wanted to, she said, but she would not accept full payment at the time of purchase -- except, of course, she would not sell me a phone without a "plan.")
Agent: If you did not buy it here, we will not help you. It takes too much of our internet and will crash our system.
You can go on line or there is a store in Soldotna that can do that.
Me: So, really, if I purchased my phone at your store, somehow helping me would not crash your internet???
Agent: No response.
Me: I left, and I will not be back. In fact, I went to the AT&T store in Kenai and the agents there could not have been more helpful. They went out of their way to assist me. And that was without me ever telling them of my horrible experience in Soldotna! My phone works, and the folks in Kenai explained to me how I could move my contacts from my dinosaur phone to iCloud and then to my new phone. They rock! Your Soldotna employees could take a LOT of lessons in customer service from the Kenai store.
While in Kenai, I also observed another employee doing an outstanding job assisting an elderly woman and what appeared to be her daughter. He was patient and very respectful to them.

Amazing customer service, Hunter, Jason and Alexis are all excellent employees!!

Great friendly new staff! Wish they still had pay kiosk. Highly recommend this store tiffany greates me at the door and walked me out. Very professional

Horrible customer service. Called from the parking lot and was asked to hold. I watched the employees just sit around talking while I was on hold. After 5 minutes I hung up.