AT&T Store Goodyear Cornerstone Boulevard

TURN OFF THE LOUD MUSIC SO CUSTOMERS CAN CONCENTRATE!

We had the best experience at this location. Jolie was incredibly helpful, knowledgeable and so patient with our family of 5 needing assistance. I would definitely recommend her and this location to anyone!

Went to the store to add a new device for my daughter's Christmas gift. I was provided a sim card (with a new phone numer) and was told my device would be available the following week. When I called to check the status on my order, I was told that an order had not placed. I even have a text message from the rep that I was working with me in the store, validating that I ordered the phone and that there was no rush on coming into the store. When I called customer service, they did validate that a new number had been assigned to my account and that a Samsung Galaxy watch was ordered. I have never received this watch or placed an order for this device. I've spent 3 hours on the phone attempting to place an order for a new phone and removing the "Samsung" that I never purchased, from my account. After 3 hours, I have successfully purchased a new phone and now I am working on removing a phone that I never even asked for.

You have to be extremely careful of the sales people here. Some are very helpful but others are there to take complete advantage. Went in to buy a phone and the salesman tried selling us protective cases before we even had the phone then tried to to tell me that protective cases on line are not as good as theirs. We left and came back another day and bought from a different salesperson. This one actually talked me into trying a two week trial for their streaming service. It was supposed to be cancel and get your money back, I went in and waited for approximately an hour to cancel the service. The girl helping me canceled and took the equipment. Then she told me to call to verify the cancellation, I did and guess what I’m hit with a $345.00 early cancellation fe. I have been with AT&T for 20 years but that doesn’t count for anything. At this point I’m thinking hard about a different carrier. Their prices keep going up and loyalty counts for nothing here. If you go in to try to discuss you get no help at all.

My experience in the store was great the associate Pricilla was knowledgeable and Friendly. My bad service experience came after when I received and email showing I had added extra services to my plan that I never asked for. I only went in the store to upgrade my line and the associate added "protect advantage Insurance" and "protect advantage support" to my plan without my consent. This charged me $15 extra/month. These are horrible sales practices and illegal to do this to your customers. People please check your orders for anything extra they added to meet their sales goals.