AT&T Store Peoria Lake Pleasant Towne Center

In March of 2019 I purchased the Connect Edge screen protector plan for $80. This plan provides up to 2 new screen protectors if the current one cracks/breaks. At the time of purchase the sales associate stated that the plan covered the phone through the term of the installment payments. Fast forward to August 2020..went into store for 1st replacement and was told the plan expires after one year and I will have to pay for a new screen protector to the tune of $50. What!? I paid for, and registered, the replacement plan. I explained that the sales associate (who no longer works there) told me the plan covered the protector for the 2.5 years I was paying for the phone. Two new associates and one manager basically blew me off and argued that their employee would never tell me that. Surely I must know that At&T employees are trained and have great knowledge of their products. I had all paperwork and receipts and nowhere did it state that the plan expired after 12 months! Well.....come to find out after paying $50 for new screen protector that I could have made a claim through the screen protector manufacturer for a free screen. Huh? What? But you said that all employees are well versed and knowledgeable when it comes to the products they sell. The only way to get my $50 back is to rip the screen protector off the phone and give it back to the store. Not to mention the fact I am out $160 for 2 of these garbage plans. Oh, in case you were wondering, AT&T no longer sells these because of all the complaints. Called AT&T complaints department and they offered $25 for my trouble even though the person on the other end of the phone had never heard of this protector plan. Ha! Go pound sand! Been a customer for over 20 years; time to move on. Thanks AT&T for all of the customer appreciation you have shown over the years; not! This store used to be good when Brian was there. The employees now just show up and play video games all day in the back room. No one cares anymore; they just want to argue. I wasn't trying to get something for nothing, just trying to get a fair resolution for their employee's misrepresentation of the product. A $50 credit on my already exorbitant bill would have been fair. Again, I paid $160 for the plans, plus $50 for a new screen protector. Good Riddance to AT&T!!!

We love the Peoria AT&T store. They are always so helpful and friendly. They always give us their undivided attention throughout our transaction no matter how complicated.

The staff were friendly and helpful. Our representative was very patient and answered all our questions and made sure we got the product we wanted.

I had only been in this store once before, but I had experience their professionalism, then. I walked in with a question about the Samsung Galaxy S8 because I was interested in getting that phone. All of my questions were answered concerning that phone. I was totally satisfied with my experience.

New to Arizona, the first staff and store that was helpful and seemed to care. All stores should have a manager like the one at this store. Thank You