AT&T Store Peoria Lake Pleasant Towne Center

This store has stellar customer service! They’re super transparent and work hard to get you the best deal. I’ve worked with a number of phone companies and this store specifically is top notch.

The worst customer service I have experienced. Staff acts bothered when you ask for their assistance, not willing to help you with support questions all they want to do is sell you a new phone. I will never return to this store nor will I refer customers their way

Horrible they send their customers away to corporate always send them to call customer care. If you don’t want to buy they get angry. Trades disappear do not go to this location please take my advice. The manager sits in the back and watches shows and then belittles his employees. It’s horrible. I watched him tell a 70 year old man that he needed to transfer all his contacts himself through Bluetooth. Stay away go to a corporate location. Do yourself a favor. They mess up promotions almost every time so do not trust this store

Not a good experience. I stopped in the store to look at the iPhone Pro Max. And was ready to purchase. At the time there was only one employee working the floor and I had to wait for someone to come out of the back. When I told him I was an AT&T customer he insisted upon looking at my plan and told me for five dollars more A month I could do a trade-in on my iPhone 11 if I switch to an unlimited plan. When he went to my account it was greater than $20 per month more. I don’t need unlimited and as we don’t have 5G in this area I don’t need to change my plan. He too became hostile and insisted that I was going to be sorry if I didn’t change my plan because I would miss out on 5G. He also insisted that I buy my iPhone even though he only had two in stock which didn’t happen to be the phone I was interested in. I won’t set foot in that store again. Clearly this person was under pressure to sell some thing. Don’t know his name but he was a young man with a bunch of keys around his neck and an attitude on Friday, January 29. Additionally when I asked if it was a company store he got an attitude and told me it didn’t matter that they were an authorized dealer and the only difference is they can’t do legal work?? When I asked him to explain what that meant he said some thing about it only pertains to dead people

Absolutely horrible customer service at this store. I had a simple question regarding my account and the employee James became hostile and threw a tantrum when I said I wanted to change my unlimited plan back to what I had before. James did not even bother to look into my account before getting attitude with me. (I was not even being rude)...I expressed that I was confused about my billing and not receiving a specific service with my plan and he told me “it’s that way because I’m telling you it is.”

I then called the AT&T customer service and was able to get all my concerns/questions resolved promptly and the agent on the phone actually looked into my account in depth and saw the problems and helped reset my account to resolve my account issues without any hesitation. I’m glad some people know how to do their job.