AT&T Store Surprise West Bell Road

My daughter came in there tonight and the woman who works there COMPLETELY dismissed her (probably because she is under 25) and the woman assumed she wasn't important. Absolutely nobody helped her. They refused to give her any prices of any phones and also refused to tell her what the current deals are and they even refused to tell her how much her at&t phone was possibly worth as a trade in. I am absolutely assuming that IS NOT normal behavior towards your customers and that you possibly just merely have incompetent customer service personnel working at the Bell Rd, Surprise, AZ location, but what an absolute shame. We've been customers of AT&T for about 20 years and this is so very disappointing. I would suggest having these 2 customer service people attend some training on how to treat customers. It's really a shame. If there was a Manager there, I would be complaining, but our luck, one of the 2 nasty people at that location would've been the so-called "manager". She will not be going back to that location and again, this location absolutely needs some training.

Very happy with the service I received from Kyle and Ashley. I was not able to make an appointment but I was greeted promptly and the wait was reasonable. I had bought a new phone but was not able to transfer the data. I was very worried I had lost all of my pictures, messages, phone numbers etc. Kyle and Ashley were able to get my old phone working and made suggestions for backing up my data before activating the new phone. I REALLY appreciate the help they gave me. They both reflect well for not only this store but the company as a whole. I was planning on going to a competitor but these two changed my mind.

Excellent service! I was helped by Kyle and Ashley. My phone was not working and I thought I had lost all contacts, pictures, etc. Kyle and Ashley got my phone working again. I have never gotten such great service at any wireless store before. I wasn't able to make an appointment and the wait time was short. Employees like this are an asset to not only this store but to ATT. I had gone to another ATT store but the employee didn't listen to my problem or really try to help, (and at that point I was ready to go to a competitor) just wanted to sell me something. I really appreciate Kyle and Ashley taking the time to listen and solve my problem. They kept me as an ATT customer.

Carlis provided Excellent customer service.

I love AT&T! Their customer service is always amazing. Kyle at the Surprise, AZ store helped me activate my new phone. They are friendly and know their stuff!