AT&T Store Queen Creek Qc District

DO NOT GO TO THIS LOCATION!
In April of 2020 my Husband and I traded in our PAID off iphone X and iphone 11 PRO and swapped from Verizon to AT & T. Since then we have been calling AT & T for our trade in credits and they keep saying they haven't gotten them or they are processing. FINALLY today we spent over 2 hours on the phone with someone when we got a credit for a iphone 7 plus! Excuse me .. A WHAT?! We had to spend countless hours on the phone to figure this out. We called our old phone company (Verizon) to get the IMEI numbers for our old (again PAID OFF) phones. Turns out - they are active and in use and never made it to the at AT & T trade in center. So, our phones were never sent in and instead some crappy iphone 7's made it's way to the warehouse?! You are kidding me! THEY STOLE OUR PHONES! I have my receipt, date and name of the person who did this. I will be taking action and will be calling the Office of President as soon as I can. I don't care if this am authorized dealer or not - if you wear the AT & T logo your customer should TRUST you. HORRIBLE HORRIBLE! I see other people have mentioned they have had this issue. Go anywhere but here if you are looking to switch.

Terrible!!! We purchased 2 phones on BOGO promotion and were billed full price for both. We have made numerous attempts both in store and over the phone to speak to Nick the store manager, with no return calls AT ALL! By some miracle we did get a hold of him and he told us our issue would be escalated and he would personally call back with an update and we have never heard back. Again, multiple attempts and messages to reach him with no response. Absolutely DO NOT shop here!!!!!

this is not a corp store. So beware. If you have a promotional gift card, the store will not take it even though you can order online. They said I can order anything online, but that doesn't mean they have to take my gift card for payment. They also do not follow CDC guidelines. No social distancing and no clerk was waring a mask.

great

I upgraded my phone here on a Saturday, realized my voicemail wasn't working later. Went to the store on Tuesday. No one at the store could help, so the manager told me he would work with Apple to get it working in the next day or 2. He told me several times that he would call me and send email to let me know what the problem was. I called the store the following Friday and was spoken to very rudely, woman told me that she did remember me, but that it was my problem to handle. I explained what I was told by the manager and asked if the manager could please call me because I wanted to know what he had found out. That was 5 days ago. What horrible customer service!