AT&T Store San Tan Valley Az Ironwood

I had the best experience with an exceptional young lady today, her name is Kassie Kennedy. Kassie handled every concern I had, even some issues with another AT&T department!! Thank you so much for your care in handling my situation!! I appreciate your kindness and knowledge and the time you spent making sure everything was correct. Thank you!!!

UPDATE- BREACH OF CONTRACT UPDATE!I will continue to provide updates to my breach of contract story with AT&T. Particularly this location. On Monday, May 17, I went in to follow up to see if there have been any answers to our issue around AT&T not holding up to their signed contract jewel agreement. I walked into two employees who had listened to my story and were understanding of my frustration. However, I was informed that this location has been recently purchased and is under a new licensee. I was told that they do not have access to the full AT&T database with information. Basically, I was sent away and told there was nothing they could do because they cannot access the information but somehow are able to process applications and sell the promotions. I strongly urge everyone to avoid using this location because if you get into the same bind that I am in, you will get no resolution. They want to sell you The product and will give you lip service on how they are readily available to assist you if something goes wrong but when you need it they look At each other like a deer in the headlights. Do yourself a favor and just simply avoid using this location. I am not done with this battle. It is not about the measly $150 gift certificate at this point. It is about AT&T’s failure to acknowledge they have breached a contract and they will be held accountable once we move forward with all of the paperwork. It’s a shame such a giant company cares so little about their customers.

On 12.13.2020, my daughter and I visited this location to upgrade her phone and buy another for my spouse. We were offered the AT&T TV package as part of a "Bundling" promotion. This promotion involved a $150.00 visa gift card following a 14 day "trial period". As of the date of this entry, it has not been processed or received. A follow up visit to the location netted nothing but clueless salespeople who instructed us that an "email" had been sent to inquire what happened. We were told, "We will call you as soon as we receive a response". Here we are 3 weeks later and of course not one person could assume responsibility or provide service after the sale. It is not about the measly $150.00, its the principle of the matter that they cant even follow through on a contract. Do you know what happens when you dont pay your AT&T bill? Yes, you get disconnected. So, yesterday we filed the paperwork for "Breach of Contract". We have filed for damages, attorney fees and a full release from the 24 month obligation. Sometimes the smaller guy is not the one to irritate. Just a sad sad group of people who need training on customer service. Had they handled it correctly, they would have saved the legal costs.

this was a verte kmowledgsble young man. HAd me set up inmomjgrs.

Amazing service! Super friendly and knowledgeable!