AT&T Store Crossett Crossett

Worst customer service from management. Erika was rude and hung up in my face.

I went in to have a military discount applied to our account. I had my husbands military information and the lady would not apply the discount because I was not a authorized user on the account. I thought I was on the account but for some reason I wasn’t. I went into my account and added my name as a authorized user. Let me add that we have been customers of Att for 15 plus years. When I went back into the store and told the lady I added myself as a authorized user on my account she told me she still couldn’t apply the discount because I went to MY account and added myself. I also have a double security on my account with a passcode that I had but she still would not apply the military Sis punt. Simply because I added myself. She said it was against regulations for ME to add myself to MY account. I called the 800 number to Att and they told me that no where in the regulations does it say that I can’t add myself to MY account. I could understand the level of security if I was trying to buy something but seriously I was adding a military discount to our plan🤦‍♀️ Needless to say my husband will be going up there after work to do the same exact thing I was trying to do. I wonder what kinda problems they will give him. Obviously they don’t want to add a discount because they aren’t getting anything out of it.

Spent 4 hours at the store and service is still not working and Ebony is the rudest employee I have ever had the misfortune to deal with. AT&T lost our business after 7 years thanks to the service provided today we will take our business to a company that appreciates the customers. Take your business elsewhere. Cell service is almost non existent in the area as it is.