AT&T Store Little Rock Chenal

Excellent Customer Service. Amber Welch is very knowledgeable of all services that AT&T offers in their store.

This store looked clean, put together and I was helped in a timely matter, but—I am completely dissatisfied with the actions of my visit. I came to change my phone plan and add internet service because I moved. The employee who helped me changed my phone plan to a better one which was great. The disappointing part was he spent more time trying hit on me instead of listening to what I wanted. I told him the apartment building said it was wired for AT&T internet and asked what that meant. He decided to set up an appointment for installation and did it for the wrong address (where I just moved from states away)because again, he spent more time trying to hit on me instead of doing his job. So instead of working with patients this afternoon I had to call customer service and spent a total of 90 minutes in multiple calls trying to change service address and being disconnected and passed off to other representatives. When it was all finalized a nice customer service lady listened to what happened all day, suggested I cancel this order by heading to sales to do that and start new service. All I needed this entire time was an order for equipment not actual installation. Now I’m delayed over a week in getting service all because one employee chose to try to date a customer instead of help them. Do better please. It’s 2021-Train your staff better on proper customer etiquette.

Great management team! Malcom always has a smile on his face and keeps the team flowing perfectly!

My experience was pleasant! Bernard was patient as polite while I presented him with my issues and concerns regarding my account

Incompetent staff. I was put on a "brief hold" for over 30 minutes. Questions were all answered with contact customer service. People in the store were not trained to handle even simple issues.