AT&T Store Maumelle North Little Rock

Wonderful staff, very helpful. They addressed all our needs and helped get the right plan for us.

Devin Harrington is disrespectful and deceitful manager. I purchased a new phone on the BOGO deal and I was not instructed on how to remove my old cell phone number and so I was charged 2 months for a phone I was not using. When I went into the store to solve this issue, Devin Harrington told me that he did instruct me on how to cancel my number and that there was nothing he could do. Given the vast amounts of customers that come into AT&T, I believe that it is wildly unprofessional to tell a customer, a 15 year+ customer at that, that they are essentially lying and then provide no remedy to the issue. If I was instructed to cancel my phone, why wouldn’t I have done it? I am an elderly woman with very little technological experience, had Devin Harrington been genuinely concerned about fulfilling my needs as a loyal customer, it would occur to me that he would have gone to extreme measures to ensure that everything was squared away. Devin Harrington does not have the customers best interest. He was rude and dismissive while we were in the store and had no regard for assisting us or even acknowledging that we had a problem. If AT&T cares about its customers, they would not let them interact with Devin Harrington, especially when they have problems with their phones and billing.

Terrible customer service. Walked in the store explained to the customer service representative an issue with my battery. Your phone is an I6, your phone is old and worth no value. I've been with AT&T for over 20 years, my phone has no value nor does my customer loyalty.

Perfect customer service, very good salesmanship. We left the store completely satisfied and happy with our new phones.

Went to upgrade my phone. Got an IPhone with case and screen protector. Both of the representatives were great. One was very nice and she explained the difference between the 3 iPhones they had in the store. The other representative was more straight to the point, but was very informative. Both were very professional. The transaction was very smooth and painless. I’m actually typing this review on my new phone while my wife is driving.