AT&T Store Rogers Creekside at Pinnacle Hills

William helped me out today and he did a great job. Totally worth the switch and appreciate him!

Great Customer Service . Came for One phone & came out with 4 different lines. Appreciate the Great service.

I went to Creekside AT&T several days ago planning to change a couple of sim cards in two of my phones. After working with Traven (forgive me if the spelling is wrong) I left the store very pleased. In fact after getting back to my home and thinking more about what had just happened I decided to call Traven back to confirm my understanding of the new agreement. Just seemed to good to be true. He was able to set me up with an additional line, also a great deal on a new phone from a promotional on that new line, resulting in a net savings of about $ 2.50 per month on my overall AT&T phone bill ! Great work man & thanks!

Great customer service! Ryan went above and beyond to help get out new phones set up and billing correct. Thanks Ryan

I rarely leave reviews, but I want to make everyone aware of what happened to me. I recently purchased a new iPhone 10xr and went out of town. After a few days while out of town, the phone started “ghosting” (automatically dialing numbers and section of the touch screen would not respond to touch), which was said to be a known issue with some phones. While out of town I contacted the Creekside at Pinnacle Hills store, where I purchased the phone, and let them know about the issue. The store was not able to look up my information without being in person. They asked that I call customer service that would be able to, then customer service could contact the store. I called customer service who in turn called the Pinnacle Hills store and at that time they were able to look up my records. Because my phone was only 2 weeks old at the time and was already having issues, they agreed to extend my return up to 30 days after the purchase (since I was out of town and required to return it to the store it was purchased from). Customer Service noted their conversation on my account and all was thought to be good. The day following my return from out of town (day 28 from the purchase date), I tried to return my phone to the Creekside at Pinnacle Hills store and explained the situation. The store was able to pull up their noted conversation listed on my account and acknowledged the statement of extending the return up to 30 days due to circumstances. After the store manager agreed this was documented in their system, said they would not honor this as they have a 14 day return period. After a few hours talking with the store and customer service and customer service talking with the store, customer service ended up saying it was up to the store to stand behind their promise. They also said even though they have their conversation documented, if they do not wish to honor their statement customer service could do nothing about this. Be careful dealing with this store. It says a lot about them as people and their customer service they aren’t willing to honor what they agree to in writing.