AT&T Store Rogers Creekside at Pinnacle Hills

Day of the WeekHours
MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed
2012 S. Promenade Blvd
Suite 2
Rogers, AR 72758
US
We are located in Creekside on Promenade, next to Chuck E Cheese's, about half a mile from Pinnacle Hills Promenade Mall.
(479) 621-0922(479) 621-0922
4.1 out of 5.0full starfull starfull starfull starempty star
(24 Reviews)
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About the Rogers Store

Our Services
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
Wireless & Entertainment store!
Where to Park
Plenty of parking in parking lot in front of the store
manager photo
Meet our manager
When Shawna isn’t at the store helping her team match you with the perfect wireless, internet, and entertainment services, she is typically getting together with friends for game nights or taking the opportunity to take her dogs to the local park. Shawna is committed to providing exceptional service and helping everyone find the solutions that best fit their needs. Stop by today and let Shawna and her team help you with all of your wireless and entertainment needs.
manager photo
Meet our manager
When Shawna isn’t at the store helping her team match you with the perfect wireless, internet, and entertainment services, she is typically getting together with friends for game nights or taking the opportunity to take her dogs to the local park. Shawna is committed to providing exceptional service and helping everyone find the solutions that best fit their needs. Stop by today and let Shawna and her team help you with all of your wireless and entertainment needs.

Cellphones, plans & accessories

  • AT&T PREPAID

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    When you are ready for a new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more. Order online and get free shipping, pick up at your nearest store, or get free same-day delivery in select ZIP codes.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 5 out of 5full starfull starfull starfull starfull star
    William helped me out today and he did a great job. Totally worth the switch and appreciate him!
  • 5 out of 5full starfull starfull starfull starfull star
    Great Customer Service . Came for One phone & came out with 4 different lines. Appreciate the Great service.
  • 5 out of 5full starfull starfull starfull starfull star
    I went to Creekside AT&T several days ago planning to change a couple of sim cards in two of my phones. After working with Traven (forgive me if the spelling is wrong) I left the store very pleased. In fact after getting back to my home and thinking more about what had just happened I decided to call Traven back to confirm my understanding of the new agreement. Just seemed to good to be true. He was able to set me up with an additional line, also a great deal on a new phone from a promotional on that new line, resulting in a net savings of about $ 2.50 per month on my overall AT&T phone bill ! Great work man & thanks!
  • 5 out of 5full starfull starfull starfull starfull star
    Great customer service! Ryan went above and beyond to help get out new phones set up and billing correct. Thanks Ryan
    Response from AT&T
    Hi Jeff. We are glad Ryan was able to provide such a great experience for you! We look forward to you next visit!
  • 1 out of 5full starempty starempty starempty starempty star
    I rarely leave reviews, but I want to make everyone aware of what happened to me. I recently purchased a new iPhone 10xr and went out of town. After a few days while out of town, the phone started “ghosting” (automatically dialing numbers and section of the touch screen would not respond to touch), which was said to be a known issue with some phones. While out of town I contacted the Creekside at Pinnacle Hills store, where I purchased the phone, and let them know about the issue. The store was not able to look up my information without being in person. They asked that I call customer service that would be able to, then customer service could contact the store. I called customer service who in turn called the Pinnacle Hills store and at that time they were able to look up my records. Because my phone was only 2 weeks old at the time and was already having issues, they agreed to extend my return up to 30 days after the purchase (since I was out of town and required to return it to the store it was purchased from). Customer Service noted their conversation on my account and all was thought to be good. The day following my return from out of town (day 28 from the purchase date), I tried to return my phone to the Creekside at Pinnacle Hills store and explained the situation. The store was able to pull up their noted conversation listed on my account and acknowledged the statement of extending the return up to 30 days due to circumstances. After the store manager agreed this was documented in their system, said they would not honor this as they have a 14 day return period. After a few hours talking with the store and customer service and customer service talking with the store, customer service ended up saying it was up to the store to stand behind their promise. They also said even though they have their conversation documented, if they do not wish to honor their statement customer service could do nothing about this. Be careful dealing with this store. It says a lot about them as people and their customer service they aren’t willing to honor what they agree to in writing.

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