AT&T Store Chula Vista Eastlake Village Walk

Horrible Service. ATT has left a 40- foot wire from their box at the sidewalk, snaked it through my front yard and haphazardly connected it to my house. I have asked repeatedly to have it removed for two months and they have not done it. I left ATT this month due to this and similiar lack of service this past two years. Now they say they won't remove the wire because I do not have an account with them! DUH! If ATT did their job, I might still be with them. Stay away from ATT!

Totally unhappy with the service I got from this AT&T store. Jamie attended to us. I am supposed to but 2 phones for my daughters but ended up they only have 1 iPhone7. Was told to come at 12 noon. Can't be earlier as she said she will pick up the other iPhone from National City.Decided to come to the store a bit early like 1145 only to see Jamie in the store and to be told the iPhone is still not available. Was asked again to come back in the afternoon. How can they be so inconsiderate of other people's time? They just need to be truthful for the correct date and time the phone will be available. I thought that will just be one occurrence. The same day we bought my daughter's phone, we saw an advertisement/offer on the store for 25% discount for military. My husband is a veteran and we wanted to avail that. We presented Jamie my husband's ID and were told it will take 2 to 3 billing cycles for the discount to take effect. I asked why and she said At&T will still verify. (I don't know what is still to verify when you already showing proof of the eligibility). Accepted that policy although it doesn't sound right. 3 billing cycles later and I am not seeing any discount. Decided to contact AT&T support only to find out our military status is not even on file and was asked to apply online. Looking for more answers, my husband and I decided to go to the Village Walk AT&T store. True enough, even if I wait 12 billing cycles we will never get a military discount as it wasn't filed. I was furious. The guy salesperson took my husband's military ID and filed it and was told it is set up now and will have to wait 2 to 3 billing cycles more for the discount to kick in. Wow! It is their salesperson's fault and it's just nothing. The guy said it is the system and not them. No service recovery, no credit and no one is penalized except us loyal customers who have been with AT&T for 15 years. Definitely we won't accept any fault on this as we did our part by presenting all the requirements needed.Issue was not even escalated to the manager. So unfortunate to receive a bad service like this.

My 17 year old nephew just got ripped off. These people over promise, over sell and in the end are just Dishonest...refuse to make it right, refuse to allow you talk to the area rep..completely unprofessional..

Great! Associate Alex was awesome and we got everything accomplished and more!

It was great , very friendly customer service easy to get what I was looking for!! Thank you to valeria and Diana