AT&T Store East Los Angeles East La Store

Poor customer service. No knowledge of customer account information. No regard for customer privacy. I am not happy regarding the blatant disregard for customer privacy. I gave the representative my credit card for a purchase. After the representative and two "managers" spent an exorbitant amount of time researching my account for the obvious, I decided that this AT&T location was not the right location for purchases - or anything. Far too much of my time was wasted, while three team members aimlessly research account information that other AT&T team members (across four different states) have no difficulty locating. I informed the representative that I needed to leave, and requested the return of my credit card. He then replies with "Oh, I left it on the table". Way to go AT&T! Leave a customer's private financial information unattended, where anyone could have taken a picture of the card, or just flat out swipe it! As a long-term AT&T customer. I am beyond disappointed and disgusted, and will never return to this store!

The girl very disappointed bad servíceShe Keep putting more people in front of me she pretends but she doesn’t work Suspend I’ll go 3 day.

Every time I walk into the store I am greeted and everyone is very friendly.. Arnold is the person I always ask for he is a great help and always has a smile. He is very friendly and very patient and always finds the way to help me.

I bought a iPhone X for half price. I thought “ what a deal!” . Was going for a less expensive phone but sales lady said I would be saving more money. I reconsidered and thought she was right. I even placed a down payment and got a screen protector. I used the phone at home for about 10 minutes and it started to heat up so since I live a block away I took it back . I didn’t want the iPhone anymore. If they were selling them for 1/2 price, they were probably defective . So instead I got a different type of phone. I still had to pay the restocking fee! And that’s what I think it’s unfair! I expect a good phone when I walk out . No one warned me about the restocking fee either .