AT&T Store Huntington Park Pacific & Saturn

I went to the store to get information and some answers about my problems and they didn’t know; I really mad about that customer service and I think probably this is my last month with at&t.

Luptia was an excellent sales agent , she answered all my questions and was very upfront and honest!!

I been with att over 15 yeas today a i have the poorest service that i can remember went to Huntington park store recommended by the customer servece over the phone just to check my phone for water damage so they can put a note on my account. Depending in their findings they will send another phone. therepresentative as soon he hear what i needed said their no way to see this problem, that if i had no insurane i wouldn't get any phone replacement i said the phone is already in the way i just need from you to check my phone for water damage and put your findings in my account. He started to walk away, it seem that they are trainto mot listen the first thing i explain to him i had already spoken to att in the phone representative the phone was in the way just need to check my phone next he said i can their not technitian available with seem strange since i was the only customer at that time the least he could have done is ask another employee if he was new or in training it seem he only interest is to sell something as he keep insisting about insurance and other phones. I said if you can help me find someone who can he said there none available again i was the only customer. I left very disappointed as i was with ny son. I call att againg with no more help other than said to find another store. So my next call will be my last then probably will find another provider, If this does no get reolve asap.

I called the store several times in the morning the day my parents were planning to go into the store, but no answer. I wanted to make sure they would be able to help them before they went into the store . No one answered the phone the whole morning/ afternoon. My parents went in and of course they did not want to help them and tried to turn them away instead of explaining what needed to be done. After many phone calls and some time later my dad was able to get the issue resolved.