AT&T Store Napa Northwood Shopping Center

Great service very nice young man.

Kudos to Amy who helped my cousin resolve a sound issue on his Samsung phone. She was very patient and solved the problem.

Courtney C has been more than helpful to me during my last two purchases. She is friendly and very knowledgeable.

Five stars for Courtney! She really knows her stuff and will get you set up well. Thanks again Courtney - appreciate your great customer service!

On June 13, 2021, Sunday afternoon, we walked in to get help with the proper voicemail setup on a new Google Pixel4 phone. We had already tried to get the issue solved with AT&T Tech Support several times, but without any success.

Courtney quickly understood the issue and explained what needs to be done with AT&T Tech Support. Typically, this is where our interaction should have ended, and we would have left the store with some dry instructions. However, she went above and beyond of what was required, and called AT&T Tech Support on our behalf right there, and got the issue fixed for us. She had infinite patience as she navigated through the tech support system and got the right resource for the issue. Once the voicemail on the phone was properly setup, she had us test it before leaving the store to make sure everything was in order.

To me, Courtney exemplified peerless customer support. She set the standard for how to go about assisting a customer, specially a customer who may not fully understand the issue at hand, or know how to explain it, or have any clue on how to get it solved.

Thank You, Courtney!