AT&T Store Napa Northwood Shopping Center

On June 13, 2021, Sunday afternoon, we walked in to get help with the proper voicemail setup on a new Google Pixel4 phone. We had already tried to get the issue solved with AT&T Tech Support several times, but without any success.

Courtney quickly understood the issue and explained what needs to be done with AT&T Tech Support. Typically, this is where our interaction should have ended, and we would have left the store with some dry instructions. However, she went above and beyond of what was required, and called AT&T Tech Support on our behalf right there, and got the issue fixed for us. She had infinite patience as she navigated through the tech support system and got the right resource for the issue. Once the voicemail on the phone was properly setup, she had us test it before leaving the store to make sure everything was in order.

To me, Courtney exemplified peerless customer support. She set the standard for how to go about assisting a customer, specially a customer who may not fully understand the issue at hand, or know how to explain it, or have any clue on how to get it solved.

Thank You, Courtney!

I was porting 2 mobile numbers over to ATT from another carrier, and one of the numbers wasn't associated with my new phone. After a few troubleshooting attempts, Albert Almeida was able to figure it out. (Took about 30 min). He was very knowledgeable, professional and friendly. I HIGHLY recommend visiting the South Napa store for all your ATT products and services! Albert was exceptional!

Great store! Helps you out with everything you need! They also follow all precautions for covid. Love it here!

I just called the store right now and spoke to Courtney and she was very rude. She was rushing us and if you don’t understand her answer to your question and ask to repeat it she would not repeat it and tell you that I won’t repeat myself to you because I already told you. I asked for her name and she would not tell me. I asked to speak to her manager and she would not let me. This is very bad customer service and she should not be working in this field. You just lost a loyal att customer because of this. I will no longer go to your store or recommend to anyone I know to your store. This is unacceptable and she should be disciplined for this.