AT&T Store Northridge Northridge

I want to give kudos to Kim at the ATT store in Northridge. She did a great job helping my friend Bob with his new phone. I called and explained to her, I now live out of state and needed help with my friend Bob who is a little challenged in the tech dept of phones. So she had no problem helping him when he arrived, and now Bob's all happy with his new phone. Thanks for helping him transfer his contacts over too!

I waited over an hour to have my bank card on file updated. The system "was down", for me to do it from the machine, apparently there's no online process for staff to do it, and a staff member told me it would take them as long to call as if I did it from home, which sounds ludicrous. The call from the store to the operator took indeed over 40 minutes. Meanwhile, three staff members kindly "suggested" that I go back home and call myself to "save time". How is it to begin a call from the beginning "saving time", after I had waited at the store I had driven to? How is replacing an expired card affected by the pandemic? When I got to the store, an employee told me to wait outside, which I understand, but nobody ever told me to go back in, I just walked in and sat in a couch after a while. And I heard someone saying the waiting time was longer because two staff members had gone to lunch. You got to have a more expedite process for someone to update an expired card. And please, don't "advise" that I download the app, because if I wanted, I would have already. There's still a physical store with physical employees which I can visit. I'm giving you two stars for the ample parking and the air-conditioned locale.

Store had great customer service starting with sale associate David who was very professional and clear in explaining plans and being able to easily resolve any issues we had stumbled upon. Will definitely be returning to this store in the future and refer others to David as well.

Received 5-star treatment from Lamont M. on a recent visit to your store. Not only was Lamont extremely patient and understanding of my needs, he went above and beyond in sharing available upgrade options for my current cell plan and assisting me in eventually upgrading my cell phones. He was professional and knowledgeable (with some eavesdropping by Jason) and great to work with. It was a great experience and I would highly recommend seeking out Lamont M. for your AT&T servicing needs.

5:30 appointment and they didn’t even come to me until 6:45! Three employees were talking to a woman without an appointment because she was unreasonably angry over an earlier incident. That was unnecessary! All of us on the cue waited while this went on for almost 30 minutes !