AT&T Store Porter Ranch Porter Ranch

I am current customer. I was happy to find this location near my work. I was having issues with my device and decided to stop by and also check out a new iPad. To my surprise there was a poor written note on the door. “System down” I could see the employee in the back of the store just watching my struggle to open the door. (At 6pm)

I work in this same field, and never do you lock a door when the system is down. You allow the customer to walk in and if you are experiencing issues inform the customer and maybe make an appointment for later or just over help answer any questions that he might be able to answer while we wait for the system to come back up. A min after I attempted to walk into the store the rep that watched my tug the door, got up and removed his poor write system down sign, or may I say post-it and unlocked the door. Decided to go to another location and I curiously asked, was your system down at any point, she said not today.

Someone needs to pay more attention to this location. The employee was not even wearing his uniform. I could assume maybe he just wanted to take a break. Regardless of the issues we are there for, the door should remain opened even when the system is down. Not only does it eliminate their ability to create a relation with a potential customer, or add additional line of business to existing customers. Whoever manages this location does it poorly, and should really consider new options for them. I would appreciate a email response regarding the matter. It’s concerning as a consumer.

Amazing staff
Amazing management
Very knowledgeable

Great customer Service. Bobby B was very helpful. He answered all the questions I needed to know about the new phone I bought.

Went to pick up my very first phone and was completely confused about everything. Bobby B helped me and was funny and knowledgeable.

Bobby b was amazing. I’ve never received that much customer service with professional attitude ever.