AT&T Store San Diego Downtown Broadway

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In-store shopping
Curbside pickup
In-store pickup
Personal delivery
Map of 252 Broadway in San Diego
Get directions to AT&T Store at 252 Broadway San Diego, CA
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Day of the WeekHours
Monday10:00 AM - 7:00 PM
Tuesday10:00 AM - 7:00 PM
Wednesday10:00 AM - 7:00 PM
Thursday10:00 AM - 7:00 PM
Friday10:00 AM - 7:00 PM
Saturday10:00 AM - 7:00 PM
Sunday10:00 AM - 6:00 PM
In-store shopping
Schedule an appointment

You can schedule an appointment at this store and visit on your schedule.

252 Broadway
San Diego, CA 92101
US
We are located on the corner of 3rd Ave and Broadway across from Horton Plaza in Downtown San Diego.

Our top priority is safety

  • Face masks required* and provided

  • Employee health screening

  • Curbside service and touchless transactions

  • 6 feet social distancing environment

  • Continuous cleaning and hand sanitizing

*Customers who are fully vaccinated do not have to wear a face mask in our stores unless otherwise required by federal, state, or local laws, rules, or regulations.
Check out COVID-19: Our Response webpage for the latest information.

Special offers and new phones for San Diego

  • New iPhone
    Apple iPhone 13

    Phone

    Learn how new and existing customers get iPhone 13 for $0 with eligible trade-in. See offer details.
  • NEW PHONE
    Google Pixel 6

    Phone

    Learn how to get the new Google Pixel 6 for for $15/mo. No trade-in required.​ See offer details.
    15.00
    /mo.
  • New iPhone
    Apple iPhone 13 Pro

    Phone

    Learn how new and existing customers get iPhone 13 Pro for up to $800 off with eligible trade-in. See offer details.
  • Smartphone
    Samsung Galaxy Z Flip3 5G

    Smartphone

    Open your possibilities. Learn how new and existing customers get the Galaxy Z Flip3 5G for up to $1000 off with eligible trade-in.​
  • AT&T Apple Watch BOGO

    Smartwatch

    Learn how you can buy one Apple Watch, and get $200 off a second Apple Watch!
  • AT&T PREPAID
    Prepaid phone plans in San Diego

    Prepaid Phone Plans

    Just open a new line on our $65/mo. plan and sign up for AutoPay & you’ll save $15 each month. Time for a prepaid phone plan in San Diego?
    50.00
    /mo.
    AT&T may temporarily slow data speeds if the network is busy. First month service charge and taxes are due at sale. One-time activation fee of $15 if activating in a store. Other restrictions may apply. See details

About the San Diego Store

Our Services

  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

Our Location

At the Downtown Broadway AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
  • iPhone 13, iPhone 13 Pro Max & iPhone Mini
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions

AT&T está aquí para que te mantengas conectado con tus seres queridos, tu comunidad, ¡y tu entretenimiento! Hay algo para todos (hay algo para A TI Y A TI):

· Planes ilimitados desde $35 al mes
· Opciones para hacer llamadas internacionales
· Internet para mantenerte conectado en tu hogar
· Opciones de TV con programación en español, los programas más nuevos, ¡y más!

Programa tu cita, compra en línea o visita el sitio de AT&T en español aquí.

At the Downtown Broadway AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
There are plenty of street parking throughout 3rd Ave and B Street.
manager photo
Meet our manager
Justin leads the team of friendly experts at the Downtown Broadway AT&T store and has been with AT&T for 5+ years and is proud to serve the San Diego community providing the best in wireless and entertainment solutions. Justin is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

What our customers are saying

  • full starfull starfull starfull starfull star5
    Turns out I had a very complicated phone problem on a new purchase phone. The sales people and managers in this store patiently and persistently help me work through all the issues and did it with smiles. I had an excellent customer service experience here. Thank you Angie, Fred, Justin and Mark.
    Response from AT&T
    Karol, it was a pleasure to get to know you while handling your reason for visit. Your sense of humor and patience to allow us to work through this with you is greatly appreciated. Thank you!! please come back and see us is anything comes up.
  • full starempty starempty starempty starempty star1
    If I could I would have given 0, (zero!!!!!!!!!!) stars.

    Jonathan made me leave the store to go back to my place of residence to gather the necessary documentation to open a Business Account (no payment plan) for an unlimited data plan which is $75 per month. When I got back to the store I had to get my company's CFO on the phone because it was a business account.

    I ended up leaving the store empty handed because he was completely unhelpful and wasn't listening to my requests or requirements at all. He kept suggesting a 10GB or 30GB data plan which I didn't want and was very clear about.

    This was a complete waste of 5 hours of my day!

    Worst experience ever. I ended up going to T-Mobile and their service was much faster and very efficient.

    I'm posting this comment about your store on other customer complaint sites as well.
    Response from AT&T
    Hello Alec. Your experience in our store matters to us. This is not the experience we wanted you to have. Thank you for bringing this to our attention.
  • full starempty starempty starempty starempty star1
    Worst Customer Service I have ever had. Came in to do a return and after given false information sales rep Jonathan was unaccommodating and when asked to speak with a manager told that he has to take his lunch and I could come back later, even though I was standing there in person. Clearly his lunch was far too important rather than help a customer.
    Having been a loyal customer for several years, I am stunned at the terrible customer service. What a disappointment AT&T, an absolute disappointment. Both Jonathan and manager should be fired for poorly representing your company.
    Response from AT&T
    Hello Gina. This is not the experience we wanted you to have. Please come back to the store and ask to see a the Store Manager.
  • full starfull starfull starfull starfull star5
    Kudos to Alex Lombrozo ATT sales rep I got a new phone, but let me explain what happened. I preordered the new Samsung two weeks ago on the internet, got approved paid for everything, but the next day I got a call they could not verify my identity. So I called to check on the order, but I failed security questions they asked, and therefore, my order was canceled. I got pissed, so I went to the ATT store on Broadway, they could not help with the situation, so I called ATT rep, and they told me that I have to wait till the phone goes on sale. So, I was so disappointed I could not get a free phone. On Friday, 8/21/2020 I went back to ATT store only to ask a question, this time I had a rep name Alex who seemed very knowledgable and I explained to him what happened I was about to walk out the store, so he asks for me ID to check on the issue, sure enough, Alex was the guy I need it. He took charge of the problem, called ATT, ran my credit, he worked on the issue tirelessly for an hour. I could not believe the result I get a new phone walked out of the store. I could not do it without his help. I appreciated his professional work, vast knowledge, and customer support. He knew what to do to fix my problem. Thank you, Alex I am now happily switching from Tmobile. Please, see Alex for your phone needs.
  • full starempty starempty starempty starempty star1
    bad customer service. I have called twice waited 10 miutes the first time waited 34 mins the second time , then went to chat, sent e mails that returned saying they do not answer emails. They have interrupted my internet service 12 times in 3 hours with following.... I filled it out 3 times . I do not pay them to take over my machine every 5 to 15 minutes with their stupid repeated surveys. DO YOU???? ….Dear AT&T Customer, Congratulations!
    National Telecom is holding a market research for next 7 days (January.11 -> January.18) and we will select 10 lucky users everyday for a chance to receive an exclusive prize from our sponsors, including Apple iPhone 11 Pro, $1000 Walmart Gift Card, Samsung Galaxy S10.
    And Your IP address 2600:1700:f7c0:a9b0:fce5:b608:779d:ca6a has been selected, simply answer our anonymous survey below and continue...
    Hurry up! There are only a limited number of rewards left for today!
    Are you satisfied with AT&T?
    Very Satisfied
    Satisfied
    Dissatisfied
    Response from AT&T
    Hello Virginia D. We invite you to please visit our store to speak to a manager regarding this matter. Thank you.

Cellphones, plans & accessories

AT&T PREPAID

Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.

POPULAR SMARTPHONES

When you are ready for a new iPhone 13 or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more.

ACCESSORIES

AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers and chargers to keep you powered up. We have adult and kids headphones and headsets as well as the new Apple AirPods Pro to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

Frequently asked questions

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