AT&T Store San Jose Blossom Hill

We went in on a busy Sunday Miguel was super helpful w/ assisting us in finding a phone for my daughter but also went out of his way to explain how if I upgraded my line how it would benefit us. He took his time answered all my questions and sat down and actually set up our phones and applied our new screen protectors. His attention to detail and customer service was excellent.

Worst customer service I have ever received. I returned my old phones when I purchased new phones. 2 months later I was charged 400, they said I did not turn in the phones. That began the worst customer service experience of my life. I called the customer service and after telling my story and being transferred at least 7 times in a period of 5 hours I was directed to go to the store. So I left work and went to the store to clear this up. I spent 2 hours at the store during which time they acknowledged the phones were returned to the store but continued to tell me I was not supposed to turn them into the store. When I explained their representative took the phones and did not tell me I could not return them there they continued to say I made the mistake. Boy did I pay for it. After two hours the manager Branden told me he had issued the credit, it would take 24 hours to come off my bill. That was Thursday. Monday morning I received a text stating my phone would be shut off unless I paid the $400, or agreed to a payment plan to pay the $400 dollars. I called the customer service line thinking it was a mistake, after all Branden told me the credit would reflect on my account. The customer service had no notes, no credit, nothing on my account. They said they couldn’t see store notes on my account. So back to the store I went, Brandon was not there, but there was a young lady there that said she was there when Branden was helping me, she knew what was going on, and she would help me. That quickly turned when she was told someone was on vacation until Jan 9. That is the only person in the company that could approve the credit. Branden was not completely honest with me. The lady told me I had to pay the bill or agree to a payment plan or my phone would be turned off, until Jan 9 when the person returned from vacation and could issue the credit. I told her I would not pay something I didn’t owe. I also explained to her that my father has cancer and I receive the call from the doctors for his treatments I needed my phone. She said that is what she can do for me I could take it or leave it. $400 is not a small amount. I left the store stressed, frustrated with seemingly no where to turn. Imagine they acknowledged I returned the phones but told me I had to pay for them anyway. When I returned home I was at the end of my rope, so for lack of anything better I filed a complaint with the BBB. To my surprise I received a call from David at att corporate offices and he promptly sorted through the mess and issued the credit. All of that 12 hours of my time not to mention all of the stress associated with it. And finally a resolution. This store is very poor, everyone I spoke with put the onus on me not the employee that took the phones. Stay away. I have never in my life spent over $2000 just to be treated poorly.

Service so bad over the phone that I won’t even go in this store... this is why I don’t use them for my personal phone. If you are a corporate store and make sure you point that out every 2 minutes on the phone, then your level of service should be above the the authorized retailer stores that you are dissing. Customers only know AT&T and only care about being taken care of.

Awful service and stuff wiling only to waist their working hours.

It went really well I was in the store before the rush hour came Bryant was superior he help my son with his first time IPhone he always had a android phone so Bryant really show him the many features of his max phone Kudos to Bryant!!!