AT&T Store San Mateo San Mateo Hillsdale

It could only get worse if they called you names at the door.
Was trying for now the second week to get an Moxie Hotspot to register its SIM. I had the displeasure of dealing with Rich his "Manager" Paul. First issue, ATT has now sent me three Sim cards all different sizes for the machine, but it won't activate. This has been going on since 6/4. Finally decided to go to my friendly ATT Store for help where Rich needed an ID which mine is expired and I was under the impression that I could not replace during Covid. Rich was all knowing and told me all his customers were bringing him paper driver's licenses. Its the new rage apparently. Asked to speak to his "manager" who was Paul. Paul then told me yep he can't help which I am confident is his theme. I then said Ok I will go home and get my passport, but do I have to wait another 20 minutes when I cam back? Rich who is again all knowing says it was only 9 minutes. I said great I am not speaking to you however. Its always refreshing when someone you are working with offers un requested corrections. This is when Rich the "manager" tells I AM RUDE and he won't help. Ok so I ask for his manager and he tells me his the "manager"which is clearly a job that was handed to him not earned as power of incompetence is strong. I ask for for his regional whom he tells me does not use phones? It's a phone company so she must be pretty lost all the time. He tells me she only accepts email and scribbles down some initials on a business card. I email her from the store with no less than 50 phones in sight, that upper management apparently "doesn't like to use" as technology is I guess is scary, or maybe they just prefer the service at Verizon, I then wait an hour for a reply in the store (perhaps rich was timing and could verify) with no return contact. I suspect that there will be none either. IF YOU WANT TO EXPERIENCE SOMETHING LIKE CLOWNS IN A CIRCUS AND YOU ARE INTO THAT.....SHOP HERE AND ASK FOR RICH AND HIS "MANAGER" PAUL. They will not help but they will fill your day with nonsense.

2-3 people working at the store, walk in you will be lucky to see one.
Very long waiting time to do anything.

I had a horrible experinece with Dalina, the manager of the Hillsdale ATT Store, and I asked her for the regional managers contact information - I texted Evan twice and did not get any response - seems like bad customer is the norm for this brand - Avoid

I purchased the most expensive iPhone X, apple battery case, car charger and screen protector - the screen protector was installed on the phone by the employee and cracked - I asked her for a replacement, not a refund and she could not give me a simple answer - Dilina lacks fundamental retail sales training - she could barely remember the name of her district manager and when she did she was forgetful on how to contact him - I had to ask her four times for his contact information - Dilina is a horrible representative for the brand

I’m calling this store to talk with a representative, after a long hold, no one comes on line and recorded message said the call will be terminated. Do you think consumers have to come all the the time to the store to get some answers?