AT&T Store San Mateo San Mateo Hillsdale

I had a horrible experinece with Dalina, the manager of the Hillsdale ATT Store, and I asked her for the regional managers contact information - I texted Evan twice and did not get any response - seems like bad customer is the norm for this brand - Avoid

I purchased the most expensive iPhone X, apple battery case, car charger and screen protector - the screen protector was installed on the phone by the employee and cracked - I asked her for a replacement, not a refund and she could not give me a simple answer - Dilina lacks fundamental retail sales training - she could barely remember the name of her district manager and when she did she was forgetful on how to contact him - I had to ask her four times for his contact information - Dilina is a horrible representative for the brand

I’m calling this store to talk with a representative, after a long hold, no one comes on line and recorded message said the call will be terminated. Do you think consumers have to come all the the time to the store to get some answers?

I had a difficult time purchasing the new Samsung Galaxy S10 plus from the AT&T location at the Authorized Retailer located at 2015 Chess Dr San Mateo, CA 94404. I was told that since I have a prepaid plan that location could NOT sell me a phone. That I must go to a larger store. So I got online to look up the Hillsdale location, 31 West Hillsdale Blvd. San Mateo, CA 94403. I got onto a chat session with "Steve" to ask him IF the Hillsdale San Mateo location could do two things: First that they had the S10+ and second if they could sell me one even though I am on a prepaid plan. He communicated to me that yes the location has 10 colors of each and yes I could use my existing plan. Once I arrived at that location the sales person Jayson A approached me. At that time I stated that I wanted to purchase an S10+. He immediately told me he was sorry, but they were all out of stock. I then produced a print out of the chat conversation I had with Steve 10 minutes earlier. He then called over his manager who said "We have some in stock, only white though." I told Jayson A that was the color I wanted.He then went to get the unit and once he came back he asked "Do you need help setting it up?" I replied, "I just need to put my SIM card into the unit to see if it works." The then told me that the S10+ comes with it's own SIM and he had activated it. Uh the box was still sealed and unless technology has changed one MUST remove the SIM from the credit card size holder and PLACE IT INTO THE PHONE. When I told him that he sighed and opened the package and placed it into the phone. It took time to activate. I believe that since I was paying cash for the phone, did not want a post pay plan like he asked me about even though I was SPECIFIC about keeping my current plan he wasn't making a commission. I understand that but his level of service was so poor, so uninterested it will be of no surprise if he is no longer there much longer. Really really poor service which reflects on AT&T.

I wanted to switch to an eSIM. Went to the local store in Belmont. They had no clue. When I asked them to check on-line, they became rude. Took my phone to the corporate AT&T store in San Mateo. No problem! Within 15 minutes I was out. They guy helping me was nice and polite. A very good experience. I learned that the Belmont store is a "contract" store. I will from now on only use the San Mateo Store