AT&T Store San Mateo San Mateo Hillsdale

Day of the WeekHours
Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday8:00 AM - 9:00 PM
Saturday10:00 AM - 8:00 PM
Sunday10:00 AM - 6:00 PM
31 West Hillsdale Boulevard
San Mateo, CA 94403
US
Schedule an appointment
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2.7 out of 5.0full starfull starhalf starempty starempty star
(17 Reviews)
Map of 31 West Hillsdale Boulevard in San Mateo

Our top priority is to keep our customers, employees, and communities safe. Here are some important updates on our stores’ policies and procedures and we appreciate your help keeping our communities safe and healthy.

• We’re offering Curbside service, touchless transactions and, where available, no-contact delivery with virtual set-up.
• We’re cleaning and sanitizing surfaces regularly, and hand sanitizer is available for employees and customers.
• Masks are required to be worn by employees, customers, and visitors in our stores and will be provided to anyone who needs one.
• Check out COVID-19: Our Response webpage for the latest information.

Apple iPhone 12
Learn how new and existing customers get the new iPhone 12 for $0 with trade-in.
AT&T Right To You℠
Get free delivery and expert setup as soon as today.
Same day delivery subject to availability. Select areas only.
Apple iPhone 12 Pro
Learn how new and existing customers get $800 off the new iPhone 12 Pro with trade-in.
Early Holiday Deals!
Visit AT&T’s Holiday Gift Guide for early deals on gifts for you and everyone on your list – all from the comfort and safety of your own home!
IT DOESN’T HURT TO CHECK
Find out your eligibility to get a new line on installment or BYOD, it won’t hurt your credit score!

Special offers and new phones for San Mateo

  • iPhone 11

    SMARTPHONE

    Learn how new and existing customers get iPhone 11 for $10/mo. Plus save even more with eligible trade-in.
    10.00/mo.Restrictions apply. Req’s 0% APR 30-mo. agmt. Well-qualified customers only.
  • iPhone SE

    SMARTPHONE

    Learn how new and existing customers get iPhone SE for $5/mo. Plus save even more with eligible trade-in.
    5.00/mo.Req's 0% APR 30-mo. agmt. For well-qual. customers.
  • Samsung Galaxy S20 FE 5G

    SMARTPHONE

    Learn how new and existing customers get the new Samsung Galaxy S20 FE 5G for FREE with qualifying trade-in.
    5G req's compatible plan. 5G may not be in your area. See att.com/5Gforyou for 5G coverage details.
  • iPhone 12

    SMARTPHONE DEALS

    AT&T has great deals on the latest phones like the iPhone SE, iPhone 11 & iPhone 12. Get your new iPhone with AT&T the fastest network for iPhone.
  • AT&T PREPAID
    Prepaid phone plans in San Mateo

    Prepaid Phone Plans

    Learn how to get Unlimited Plus for $50/mo. when you open a new line on our $75/mo. plan and sign up for AutoPay. You’ll enjoy unlimited high-speed data while saving $25 each month. Time for a prepaid phone plan in San Mateo?
    50.00/mo.Plus taxes and fees with AutoPay
    After 22GB, AT&T may temporarily slow data speeds if the network is busy. Offer ends 10/30/20 in stores and online. Excludes upgrades. First mo. svc. charge & taxes due at sale. In-store activ. fee is $15. Other restr’s may apply.
  • AT&T Prepaid + iPhone
    AT&T PREPAID iPhone SE (2020)

    SMARTPHONE

    Get the iPhone SE 64GB for $349.99 + $50 toward account. Limited time. Online only. First mo. svc. charge & applicable sales tax due at sale. Excludes upgrades. New customers will receive a $50 account credit after purchase and account activation. Other fees, charges & restr's apply.

About the San Mateo Store

Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Services
  • iPhone 12 & iPhone 12 Pro Max
  • Cell Phones
  • Wireless Plans and Setup
  • Phone Activations
  • Trade-In
  • Device Upgrade
  • Device Protection
  • Tablets
  • Wearables
  • TV & Entertainment
  • Internet
  • Bill Pay and Setup
  • Small Business Solutions
Our Location
At the San Mateo AT&T store, keeping you connected and entertained is our thing! From the hottest phones to TV services that you can walk out watching, we’ve got you covered. We look forward to assisting you, our neighbors, with all your wireless and entertainment needs. Drop by and see us today!
Store Events
Get the new iPhone 12 Order Now! - Fri, October 16
manager photo
Meet our manager
Andrew leads the team of friendly experts at the San Mateo AT&T store and has been with AT&T for 12+ years and is proud to serve the San Mateo community providing the best in wireless and entertainment solutions. Andrew is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.
manager photo
Meet our manager
Andrew leads the team of friendly experts at the San Mateo AT&T store and has been with AT&T for 12+ years and is proud to serve the San Mateo community providing the best in wireless and entertainment solutions. Andrew is passionate about delivering an extraordinary customer experience and making sure that our customers know how much they are valued and appreciated.

Cellphones, plans & accessories

  • AT&T PREPAID

    Experience the freedom of AT&T PREPAID with plans that allow you to pay for usage in advance without tying you up in a long-term contract. Get unlimited talk & text in the U.S. and the data you need with no annual contract, no credit check, free shipping, and no activation fee for online orders. Shop AT&T prepaid phones for the premium brands you love or bring your own (BYOD) compatible device.
  • POPULAR SMARTPHONES

    When you are ready for a new iPhone or any new phone, AT&T makes it easy. You’ll find everything from the latest feature-rich smartphones to devices for mostly texting and calling. Choose from the most popular brands like Apple, Samsung, LG, and more. Order online and get free shipping, pick up at your nearest store, or get free same-day delivery in select ZIP codes.
  • ACCESSORIES

    AT&T has the accessories you need to style & protect your devices. Rugged phone cases & sleek phone covers, chargers & batteries to keep you powered up, and speakers, headphones & headsets to keep you connected to your favorite audio, and more. Get free shipping, free returns, and in-store pickup – just order online by 4pm and it’ll be ready within two hours.

What our customers are saying

  • 1 out of 5full starempty starempty starempty starempty star
    The sales manager Andrew lied to me about the pricing of the internet account I tried to set up. He told me the price for new customers would be $50 without contract, which appeared to be cheaper than the quote I got from Xfinity. However, he intentionally hid the information that this price did not include the equipment fee per month. Turns out that Xfinity is actually cheaper than them at the same exact internet speed! He also said there would be no installation fee, which is aIso a lie, as I saw a $99 installation fee on my first bill.
    Response from AT&T
    Hi S C. We apologize and want to correct this! We want to resolve your existing issue.
  • 1 out of 5full starempty starempty starempty starempty star
    It could only get worse if they called you names at the door.
    Was trying for now the second week to get an Moxie Hotspot to register its SIM. I had the displeasure of dealing with Rich his "Manager" Paul. First issue, ATT has now sent me three Sim cards all different sizes for the machine, but it won't activate. This has been going on since 6/4. Finally decided to go to my friendly ATT Store for help where Rich needed an ID which mine is expired and I was under the impression that I could not replace during Covid. Rich was all knowing and told me all his customers were bringing him paper driver's licenses. Its the new rage apparently. Asked to speak to his "manager" who was Paul. Paul then told me yep he can't help which I am confident is his theme. I then said Ok I will go home and get my passport, but do I have to wait another 20 minutes when I cam back? Rich who is again all knowing says it was only 9 minutes. I said great I am not speaking to you however. Its always refreshing when someone you are working with offers un requested corrections. This is when Rich the "manager" tells I AM RUDE and he won't help. Ok so I ask for his manager and he tells me his the "manager"which is clearly a job that was handed to him not earned as power of incompetence is strong. I ask for for his regional whom he tells me does not use phones? It's a phone company so she must be pretty lost all the time. He tells me she only accepts email and scribbles down some initials on a business card. I email her from the store with no less than 50 phones in sight, that upper management apparently "doesn't like to use" as technology is I guess is scary, or maybe they just prefer the service at Verizon, I then wait an hour for a reply in the store (perhaps rich was timing and could verify) with no return contact. I suspect that there will be none either. IF YOU WANT TO EXPERIENCE SOMETHING LIKE CLOWNS IN A CIRCUS AND YOU ARE INTO THAT.....SHOP HERE AND ASK FOR RICH AND HIS "MANAGER" PAUL. They will not help but they will fill your day with nonsense.
    Response from AT&T
    Hello Brett D. Serving our customers with the best service possible is something we strive for every day. Thank you for bringing this to our attention. We're sorry we fell short of your expectations.
  • 1 out of 5full starempty starempty starempty starempty star
    2-3 people working at the store, walk in you will be lucky to see one.
    Very long waiting time to do anything.
  • 1 out of 5full starempty starempty starempty starempty star
    I had a horrible experinece with Dalina, the manager of the Hillsdale ATT Store, and I asked her for the regional managers contact information - I texted Evan twice and did not get any response - seems like bad customer is the norm for this brand - Avoid
  • 1 out of 5full starempty starempty starempty starempty star
    I purchased the most expensive iPhone X, apple battery case, car charger and screen protector - the screen protector was installed on the phone by the employee and cracked - I asked her for a replacement, not a refund and she could not give me a simple answer - Dilina lacks fundamental retail sales training - she could barely remember the name of her district manager and when she did she was forgetful on how to contact him - I had to ask her four times for his contact information - Dilina is a horrible representative for the brand

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