AT&T Store Belmont Belmont

Excellent customer from both staff members and management! Wait time is what sucks, but hey we’re in the middle of pandemic, nothing we can do about it.

I was in the store to add a line, and Dell helped me out. He was so patient and kind and took his time to make sure everything worked out. I would rate him 5 stars!!!

Unfortunately I had a SIM card issue and had to return to the store the following day. I waited outside in line for more than an hour before I was helped. I saw the manager inside the store, and poked my head in to ask for an ETA. She was rude and told me to go back outside.


What really upset me was not my treatment but the customer I was waiting with outside. An elderly lady maybe in her 80's also waiting for service. I went into the store to get her a chair so she could sit outside. I was appalled that the manager didnt come out and tell the elderly customer to 1) wait in her car to be more comfortable, and they would come get her when they were ready to serve her 2) come out and give her an update as to how long she could be waiting 3) didnt offer her a chair or a place to sit. She had a cane and clearly couldn't stand on the sidewalk for an hour.

After 45 minutes the elderly woman left, upset and frustrated. I felt terrible for her. She was ignored, as was I, and all the other people in line.

The manager needs some classes in "customer service."

Dell, FIVE STARS. The Manager at the AT&T Belmont store ZERO STARS.

When I went to the store at around 5PM on 6/28, one of the two people working there was not wearing a mask at all. He got well within 6 feet of me. The other person working at that time was wearing a mask, but it wasn’t covering his nose. I felt unsafe and uncomfortable. @ATT, please enforce mask wearing policies for, at the very least, the safety of your customers. Me and the group I was with were all wearing masks.

Marc was so knowledgeable and friendly. He helped us switch over from Verizon and was extremely patient and helpful throughout the process. Great experience.