AT&T Store Tulare Blackstone

Great customer service! Hugo is the guy to see. Everyone was friendly and helpful. Love this store.

Great experience! We ordered our upgrade online and then used curbside pickup at the store. That process was quick and easy and handled perfectly in terms of social distancing. Our technician, Kevin, then went above and beyond because once we got there my son realized he wanted a different colored iPhone. Kevin was so accommodating and went ahead and processed the return of the original phone and exchanged it for the color my son wanted. It ended up be more work than we thought it would be and we are so appreciative of Kevin's patience and excellent service. We live in Visalia but I would happily drive to this location to experience customer service like this again. Thank you!

Rude! Arrogant!
Insensitive! I made a 9am appt, showed up to find many people waiting. I asked if they ALL had appts (I was shocked to see so many people) and they all said No. So I was the only one with an appt.
When the doors opened, the manager took 2 people in front of me and placed me 4th in the que! She told me that they had appts, which I knew was a lie. She snapped at me to say that if I wanted service in the store I needed to wear a mask, not a face shield. I explained that I am medically exempt, but choose to wear a shield to at least provide something for the benefit of others.
She did not care: a mask or handle my business on line. So rude! I complied, told her that I could wear mask for about 20 minutes so I would and waited. 20 minutes later, the person before me walked out so I eagerly waited to be called.
I looked inside, saw 3 reps talking so I interrupted them and asked If it was my turn. I was told no, they are still helping the lady that walked out. ?! I glanced over and saw her driving out of the parking area and told them that she was driving away and asked how could they be helping her if she was driving away?
They told me that she needed to use the bathroom, that she was going to go find a place to do that, then she will be back. Unbelievable!!! I asked if they could please put her stuff aside and help me then while she was gone, that I only needed a SIM card. They (the manager and the rep that was helping the woman) said they did not want to close out her information and then have to open it back up.
Wow! Horrible customer service! They do not honor the appointments made, do not honor Covid mandates regarding exemptions, and do not care to service customers efficiently. I called the 800 number and THAT person was just shocked as well.
Shame on you!
And please, store manager, don't bother responding to this post with apologies and promises as you do with the other negative posts received, that I should have read first. Shame on me.

Rude! Insensitive! Arrogant! I made an appointment for 9AM and arrive to find out that 3 other people have appointments for 9AM and only 2 employees on hand to provide service. To top it off, the first person they take does NOT have an appointment. I know, I asked the people outside the store waiting for it to open and found out who had an appointment and who did not. Yet the took a person that did not have one before me.

So now I am waiting and told that I am next. One of the customers leaves the store and I wait to be told to come in. That does not happen for a couple of minutes, so I wave to the AT&T rep and ask if it is my turn. He tells me that the customer that left is coming back and he needs to wait for her. I’m shocked! I look over and see her driving away and tell him that she is driving out of the parking lot. He explains that she needs to go somewhere and use the bathroom and that he can not close out of her account. Unbelievable!!!! They acted like I was being unreasonable and turned their back. I called the 800 # to let them know why we are looking for another provider. That call took about 5 minutes...and the customer holding up my 9AM appointment was still gone. I drove away at 9:25, no service. So Rude!

I went into the store on 08/13/2020 with my son (he understands the gigabytes, etc )to talk with them about removing some tablets and phones off of our bill and talk to them about adding unlimited data. I was greeted or I would say questioned on what did I need help with today. I explained my need and the lady with 4 other boys stated that my son could not go in with me as it is 1 to 1 ratio...my son stepped out of the building and she proceeded to tell me that I needed to put my mask over my nose or they wouldnt be able to help me. Grant you, there are at least 6 ft from me but I complied. As I was walking to the table as I was told to "follow him" my mask slipped down...she stopped me in my tracks and said "you MUST put that mask over your nose or you will be asked to leave"...I complied again...I walked to the table which half of the table was separated by plexiglass which I did appreciate and the boy said how can I help you (he was one of the boys when I walked in)...I stated again what I was needing help with. Before I could finish my sentence, he stated "maam you are going to have to put that mask over your nose...at this point I am thinking we are separated by plexiglass, 6 ft apart and you are worried about my mask. I attempted to make it tighter on my face but ended up holding it with my hand. He then said "I am sorry, I can't help you with this. They have taken that service out of our hands that I needed to call the 800 # on my bill." So why didn't she tell me this when I walked in the door? These staff members were extremely rude and cared more about making sure my mask was on right rather than customer service. I WILL NEVER GO BACK TO THIS STORE and I will make sure my employees, family and any one I know to never visit this store. AT&T, you just lost a long time customer as I will be going to Verizon