AT&T Store Colorado Springs The Promenade Shops at Briargate

After spending several days and hours on the phone with customer service regarding issues with my account with no resolution; I decided to visit the local ATT store. As one can imagine, I arrived at the store with much frustration and agitation. I was hopeful but extremely doubtful after my previous phone experiences with ATT. All this changed after my experience with Andrew. Andrew was able to resolve all my problems and the service he provided was top notch. Andrew was extremely knowledgeable as well as incredibly courteous about the products and services. He took the time to address all my concerns and was extremely patient and kind. I didn’t think it was possible but Andrew was able to completely change my attitude and views towards ATT. I walked into the store with the intent of cancelling all services with ATT. One hour later, after an extremely pleasant experience with Andrew, I am now a very happy and devoted customer. Please give my sincere thank you to Andrew! It truly was a blessing being able to work with him. I put an extremely high value on customer service and have very high standards in this area. Andrew met and exceeded all my expectations. My experience truly could not have gone better. Thank you Andrew!

Terrible worst nightmare.. 2 employees Shouldn’t have a job.. this store has 2 scammers and really bad employees there. You cant believe anything they said and even though he finally admits he made a mistake he basically said they have no boss to escalate anything up to and that if they call att they already know what will be told to them.
Went in and went threw all the credit etc Got a cell and then they said oh were sorry that device cant be used for the promotion and they tried to tell me to give them $100 cash n they can make it work! Then that there was a $750 return fee which there was not plus when trying to return everything the other guy demanded my driver license trying to intimidate like he now has my address!! Unbelievable experience and should have reported to the police but I did report to att and they also were shocked documenting it they said so idk but never again its sad for att who didn’t do anything its bad employees like these 2 who lie and damage att reputation and they loose business for which clearly these two could care less

If based just on my last visit, it would be a 1 star, but previous good experiences bring it up to a 3 star.

It just depends on who you talk to in the store. I have normally had very good experiences in this store, including great help from Jacob in buying my wife's new phone. BUT, then we found that one of the additional "free" items they included in the sale was an iPhone 11 case. Since we don't have an iPhone 11, I took it back to the store to exchange it for something useful.

A young man with a bad attitude and no customer engagement skills messed with his iPad for awhile and told me returns (which this was not) had a 14 day limit and it had been 16 days since we were in the store. Because of travel the day after we bought the phone, we were not able to take the case back right away.

Based on our past experience, since this was not a return and it was only 2 days past the limit for returns, I would have expected a simple exchange would be possible, but not with this guy. If I walk into that store and see him there, I will turn around a leave...not worth the frustration.

My other google review was flagged/hidden. What’s the point of a review if they’re only positive? Negative reviews are ways to improve upon, like vetting future employees!

Normally a really decent store to patronize. Don’t attempt to return or cancel a sale if Taylor was your sales rep, he gets an attitude & sabotages the rest of your sale, I kid you not. I will never patronize another ATT store after that nightmare!

Great. Rachael did an awesome job getting my wife and I an iPhone Pro 11 Max and transitioning all of our iPhone 6s data to our new phones.