AT&T Store Colorado Springs Academy Boulevard

Ours is a long story of frustration with AT&T and I won't bore you. But the manager Daniel went above and beyond to fix our problem. because of his assistance we are staying with AT&T. If not for his help we would have walked away.

Poor customer service! Find another store to help you. I will be switching to another provider because of this experience!

So I had traveled 4 1/2-5 hours from southern Colorado. Mind you I live 20 miles from the new Mexico boarder... initially I had went to co springs to pick up my daughter. While I was up there I had stopped at Cheyenne mountain store to see about paying off my current phone so I could give it to my father and see about upgrading to the galaxy z flip. The systems were down but they were able to take my money. They didn't have the phone I wanted in stock. That's where this store im giving 2 stars to and reviewing comes in. The Cheyenne mountain store called this store to hold a galaxy z flip for me. I get to this store and waited half an hour. The manager Daniel seemed genuine but his representative that helped me Jennifer didn't want to help make something happen. I basically got the run around that Cheyenne mountain store had somehow screwed up me getting my upgrade. The manager Daniel told Jennifer to tell the higher ups I had driven almost 5 hours out of my way to reverse whatever Cheyenne mountain did. But Jennifer basically said there was nothing she could do. So at the end of the day almost 200 dollars was taken to pay off my cell phone. Jennifer said it would take 48 hours and for me to call some at&t line to see if im eligible for an upgrade. Sort of a wasted trip considering I couldve met my ex in Walsenberg to pick my daughter up, but no I drove the extra hour and a half maybe 2 just to get my hopes up for nothing. Really disappointed at the end of the day with my 4 1/2 hour drive home.

Manager there is so sweet. She went above and beyond to help my family and took her weeks of work. Very lucky to have walked into this store after going to every other one in town.

I’m very disappointed in what the Retail Sales Consultant quoted me on my new plan. He gave me a false monthly quote for my unlimited service for all my phones, and of course after talking to Customer Service with AT&T Services it was a complete different price, as well as there was further information in my plan that was not even told to me. So I will no longer recommend this store as well, I now am debating on changing my service provider. The Retail Sales Consultants need to be further trained on these plans before they continue to give false information to customers......