AT&T Store Falcon Falcon

The customer service from Shawn A. was excellent!! Very knowledgeable and helpful. He didn't try to upsell me.

I want to thank Shawn for helping me learn how to maneuver around on my new phone, He was patient and didnt make me feel like an idiot. Appreciate your help!

Stopped in and met with Shawn who helped me with my wife’s phone and the issues she has been having. Very helpful and walked me through, over and over due to me being technology challenged, and got things figured out.
Also, had to call Shawn about 20 minutes later to help me walk through a couple of steps again due to forgetting.
Shawn was very helpful, understanding, and patient… kudo’s to him!

This review is for store associate Cole Kieffer. Cole is very knowledgeable and professional at his job. He was very helpful with my wife and I when we were last in store. I would highly recommend Cole for all expertise and phone knowledge. thanks Cole and keep up the good work.

Up until yesterday I would have given this store 5 stars but now I’ll never go back there again. I went in on November 19 and ordered a new iPhone and was told I would get a $350.00 trade-in for my old phone. I went back in on November 23 to get the new phone set up and was told again by a different person that I would get the $350.00 trade-in but I needed to bring my old phone to them within 2 weeks. Then yesterday (6 days after I was told to bring the old phone to them within 2 weeks) I brought the old phone to them and was told that I couldn’t get the trade-in because I bought the new phone during a Black Friday promo which expired on Black Friday and the “street value” of my old phone changed from $35.00 to $20.00. At no time during my previous two visits was I told that I was buying within a promo period or that the trade-in was based on “street value” and was subject to change. I don’t know if the issue is with ill-trained employees or if AT&T arbitrarily changes their parameters to their benefit, only know I feel ‘had’. 😡