AT&T Store Greenwood Village Cherry Hills

Always great service!

OMAR ASSISTED ME AND QUICKLY EXPLAINED AND SOLVED A COUPLE OF ISSUES I HAD IN USING MY NEW MOTOROLA PHONE. HE WAS VERY KNOWLEDGEABLE, SKILLED, PROFESSIONAL AND FRIENDLY!! I WAS VERY IMPRESSED WITH HIM, AND WOULD RECOMMEND ATT TO MY FRIENDS WITHOUT HESITATION, AT THIS STORE, OR WHEREVER OMAR IS WORKING.

I worked with Trevor and he is excellent. Got me just what I needed which was an additional line on an existing account. While my phone info was transferring he helped another customer who needed more than average help with her phone. He was patient and kind. I would definitely go to this store again. And by the way, the coverage is so much better than what I had with T-Mobile.

In the many years (going on 20+ I believe) that I have been an AT&T customer, I have historically always been able to visit an AT&T store when I needed in-person service and received a seamless style of support from knowledgeable agents.  For the first time today I had two different representatives at two different stores shirk responsibility for my reasonable request.  I was told that MY problem was  that they were not a corporate or prime store and point fingers of blame at each other.  I was then told that the record of the product that was previously sold to me by AT&T was no longer accessible in their system and that I would have to handle any further purchased product replacement on my own.  One AT&T agent even denied that the other AT&T store existed saying I could not have come from that store as there was no store at that location.  In the end, these are corporate problems in training, competency, business continuity, and operational limitations that should not be placed on the customer to solve.

What I learned from my visit today is that AT&T is not behind their agents nor franchises who represent them nor the products that they sell.  If that support structure was sound, I would not have been exposed to this type of back office politics and failure to deliver value.  If these are leading indicators to service standards to come, I am concerned.  Having worked in telecom for a decade and at the executive level, I find this troubling.  I have family that works for T-Mobile at the executive level and they do not seem to have these problems.  Perhaps you can explain why this is my experience.  Please spare me excuses of circumstance and unaccountability for they will only be dismissed and passed on to friends and family.  I happen to listen to AT&T otherwise.

Thank you for your attention in this matter.

Julie and Amber were excellent - very helpful and informative when we upgraded our phones. I highly recommend this location.