AT&T Store Middletown Westown

Beware- Deactivated my phone to activate new phone. Wanted me to sign tablet with no contract info. Told me to call customer service to reactivate

I never write reviews, but this was such a stunning experience I had to! My son went to this ATT location today to upgrade his phone. He has never done this before and didn’t know all the questions to ask. They did the upgrade, problem. However, they did not advise him of the upgrade fee of $30. I called to see if there was a fee, and the young man told me there was. When I asked why they didn’t disclose that, I was told “sometimes we do sometimes we don’t, we’re human and have slot on our minds, and if the customer doesn’t ask, we might forget to tell them”.. I asked if he was trained to disclose fees associated with the upgrades and this was normal sales practice?! He said they were trained but don’t always do it. I asked for the managers name and was told”WE ARE NOT ALLOWED TO GIVE YOU THAT”.. like What? then I asked his name and he told me he also would not provide that. This complaint isn’t so much about paying the fee as it is to the service. I can’t image not disclosing fees would not be regulated.. and the service from this young man was astonishing to me, not only working for ATT, but his personal work ethic was very disappointing.

Brandon was awesome! He was super helpful, patient, knowledgeable, and answered all my questions! So glad I went to this AT&T Store to get my new phone. I will definitely shop here again!!

Angela was amazing so patient and professional
Give that girl a raise!!!!

Walkin to store was well greeted and service was excellent