AT&T Store Clermont Clermont

Disappointed. I have been to the Clermont location in the past and had great service. Yesterday, however, was a different story. I asked why I was suddenly only getting one bar of internet in my house a d sometimes getting a message that internet was not available. His response was that all the 5G that was rolling out was messing with the towers they use. I asked if there was any way to boost the signal and he said, “no.” So I asked if I should just change carriers and he said, “if you want” like he really didn’t care if I went somewhere else or not. Great way to keep your customers! I’m in the process of looking elsewhere.

Fixed a problem my issue! Friendly staff 👍

This is the best AT&T store ever! Israel M., and the store manager, Nate, and the store assistant manager D. (can’t spell his name correctly) were excellent! Israel went above and beyond for me to make everything work as I was adding lines to my account. Nate was coming over and talking to me as well, as he was doing for all of the customers, and the store was nonstop busy! Israel, especially, worked so diligently and knowledgeably, and made what started as a difficult situation super easy. I highly, highly recommend this store to everyone! Best customer service of any cell phone store I’ve ever been to! AT&T should make sure they take care of these employees because they are in the frontlines for AT&T, and are doing an amazing job!

Today was my second time in two days that I have visited this store. Today was absolutely the worst customer service experience I have ever had. First guy I dealt with was completely clueless on his knowledge of ATT and their products. I asked why my iPhone 11 was not getting 5G and he proceeded to use his iPad to google the answer. I could have saved my self the trip and done that myself at home, but it gets much worse. I then had an encounter with the manager Nate. He has got to be the worst manager/customer service provider I have ever dealt with. So with everything that is going on in the world, this is completely uncalled for. I am a small white girl and he is a larger black guy who was wearing an equality tshirt. He treated me like a piece of garbage. He was extremely rude and had a very bad attitude the entire interaction. I was having him explain why I wasn't getting the same 4G or 5G service that my neighbor with the same phone and same service and he is telling me that ATT has no control over the service, but I thought that was what ATT provided was service. He then tried to explain to me that there wasn't 5G in my area, but he never even asked me where I lived. All in all this was just absolutely ridiculous and I feel that I was treated horribly.

I can easily see why this At&t store continues to get horrible ratings. I wish i could rate them 0 stars. Please beware of this stores sales tactics because they are extremely dishonest.