AT&T Store Davie Weston

Muy buena disposición y servicio para encontrar lo mejor calidad y precio para el cliente.

Simply the worst customer experience of my life. I asked about the 55+ plan. I was misled with words and sold a 2 line plan for $70.00 (EACH LINE) + $70.00 ACTIVATION FOR EACH LINE, PLUS TAXES AND FEES. HOW I TRADE IN, + $30.00 PER MONTH FOR NEW CELL PHONE.
I received a bill in the mail with payment due today (06/14/22) for $285.00.
I went back to the store to complain, and they told me that "they didn't know what would have happened", and tried to apologize, declaring that ATT does not encourage them to sell the cheapest plan, but the more expensive ones...
they fixed the "mistakes" but didn't give me any documents with my 55+ plan information. I was informed that I will receive all information by email. Today I spent more than 2 hours on the phone talking to ATT customer service and looking for information about my account and my plan. They also did not email me anything and said that the information about my plan, I will receive it in the mail a few days before making the payment. That is, doing business with ATT and its associates is like driving a vehicle at high speed, with your eyes closed. THIS IS A SHAME, A DISRESPECT, THIS IS A POLICE CASE!

Terrible stay away from this store. The customer service is non existent. This location should be shut down. Check out all the google reviews that have similar feedback. This warning is truly a public service!!!

Terrible service. Employee did not look up account. And instead of trying to deal with the issue took the phone to the store next door while leaving the att store unattended. Awful!!! Switched to T-Mobile!

Unprofessional, uneducated and disrespectful