AT&T Store Fort Lauderdale South Harbor Plaza

I stopped in this location today to get help with a technical issue. 2 younger employee's (check with the manager to see who was scheduled to work on 5.12.2022 at 230pm. I asked for the young mans name he replied Dwyane and the girl I believe was Jessi. When I asked for her name she said its on my name tag, I said Jessi she's said yeah thats good. They were playing hip hop music with a small portable speaker and it was offensive, F*CK Nig**er. They were conversing between them and said that's a great song, I said its offensive and inappropriate. They offered ZERO assistance and said they didn't know anything about Samsung phones and to go to the geek squad at Best Buy. FIRE them both! They didn't even try to be nice. The guy at least looked at the phone and said I have never seen anything like this before. ** FIRE THEM!! please escalate to the manager and corporate. I have been with ATT for over 20 years and never been treated so badly.

Unaware that this was a THIRD PARTY retailer and not an official ATT store, I was completely misled into signing up. Having been told my plan would cost $45/ month and having signed paperwork that clearly stated this, I was put on a plan costing over three times that. Conveniently, my number was not properly registered under my husband’s plan so I could not access the website or app. The customer care number had a 45 minute hold time and after several attempts to call where I was hung up on, I gave up trying to contact ATT about the technical issues.

The first time I realized I had been conned was when I got my credit card charged for $153, 5 weeks later. By then, I had no recourse but to pay $700 to get out of the contract. ATT did not offer to help and the kid at the store implied that the misunderstanding was mine (despite being presented with copies of what I signed). I am left not knowing whether I was deliberately misled, or whether the kid at the store was incompetent in his understanding of the particular plan we had. Either way, I recommend visiting the ATT store on federal instead as you will be dealing directly with the company’s employees. I’ve ended up paying double what a new iPhone 11 would cost, for a service that has been poor.

My family are switching to Verizon.

09/22/2019
I was there for more than 2 hours waiting after reading a sticky note on the glass that said “out to lunch be back in 30 mins.” But they never came back.

Got everything I needed in minutes along with all the information for my new Internet service .

Great Service, was in and out the store quickly and had a wonderful experience.