AT&T Store Fort Lauderdale Ft. Lauderdale-Downtown

A horrible attitude continued to be at the store after three times trying to get the service work with AT&T at my place. At the 1st call the lady she got my call was amazing, took my information in a secured line, all confidential. All fast perfect, perfect. And then she promised that through one week after this call and it was end of October the service and the equipment will be received and working. 1st I received the box from AT&T after two weeks the box was open in front of my door, no technical support called to review nothing as promised. Called again to active the service the call center advised me that the account been canceled with no permission from me, I don’t know why? 2nd please guys I need internet again promised that I will receive another equipment and the service will be working in a few days, and this time the technician will be free and will come to me sooooo sooon, nothing of all that happened, the equipment late, no service, no technician. I am done deactivate whatever they claims that active, and yet they have send ing me tons of emails and voicemails voice massages to return the devices and I took time from my day after my working day to return what u guys wants, entered the store with a big of smile that this nightmare will end, on the 305 north federal store, one client is there, three are free and all of them sorry u need to go to in’s to return the devices they didn’t even hear what is going on, what in god name is that a real customer services, are you guys really need to keep this company open, is anyone cares about their paychecks anymore, I have been having nothing but horrible attitude horrible promises never happened horrible treatment. I left the devices outside your AT&T store beside your advertising I took pictures it is legally under your premises as it is a few feets from ur door, if it is stolen or you claiming that u haven’t received this I Ahmed Hassan who wrote this after few saoconds from a call been received from AT&T and I called the C.S on number +1 (855) 856-5729 all record it, that I give u all the three devices one have been working under my former roommate that have been canceled and two devices under my name never been used or worked it’s under your responsibility not mine any longer. Attached the pictures. U r who can return it anywhere you want it’s not my responsibility no ever longer enough is enough. A.H pooooooor poooooor pooooor service

Always a Great experience at this location, Deandra was our salesman, what a great guy, he spent over an hour with us, He is a great example of what customer service is

I have been an Att customer for over 25 years, this was by far the worst customer service by the Manager Mr. Deon Malary. I bought my wife the Galaxy Z Flip 3 5G from Natalia at the ATT location at 530 N Federal Highway in Fort Lauderdale. Natalia was very nice, they did not have the color in stock so she had the phone delivered. Upon the arrival of the phone, Natalia was very helpful in moving all the info from the old phone to the new one. We noticed a white spot on the screen. We return to the store and were greeted by Mr. Deon Marlary we explained the issue to him, he did verify and visually saw the defect. He then stated that he did to verify how to do the return. Mr. Malary never asks for our names or an account number/phone number. Mr. Malary went onto the back and disappeared for well over 40 min. We ask one of the other salespeople where he was he came back to inform us that Mr. Malary was in a meeting and could be a while. Mr. Malary came out he told us that his meeting with his boss Stephanie Biggers was more important than us or any customer and if he did not take the call she would fire him. He wasted our time the so-called manager did not to give us the time of day. He had no resolve to the issue nor did he want to give any information on his boss. This young man has no place in management or customer services. I would not waste my time with this location or ATT, you have choices.

I have been a customer of ATT for the last 25years. Today was by far the worst customer service from the Manager Deon Malary. I purchased a Galaxy Z Flip 3 5G from Natalia ( very nice) she moved all of my wife's info from her old phone to the new one. Once home we noticed a white spot on the screen, We arrived at the ATT store located at 530 N Federal Highway. Mr. Malary greeted us, we explained the issue to him, he did confirm the issue then without taking our name or number, he stated that he needed to check on how to do the return. After more than 40 min, we ask one of the other sales staff where Mr. Malary was the team member who came back to inform us that he was in a meeting. Once Mr. Malary did come out he stated that his meeting with his boss Stephanie Biggers was more important then us or any customer and if he did not take the call she would fire him. He did not revolve the problem. nor did he offer any kind of assistance to help. This young man has no place in management or customer service. I have now been on the phone with ATT for more than 2 hours trying to resolve this issue. This will be the end of a very long customer for ATT.

The store Manager was extremely helpful when we first arrived then introduced us to Ahmed who took excellent care in resolving multiple issues with establishing a new AT&T account. He went above and beyond in helping me and had excellent customer related skills. The Store Manager came by several times to make sure we were satisfied with our service, which we were.