AT&T Store Miami Dadeland Point

Friday March 26th 2021. The Manager of this store was rude to the representative and myself on a three way call to try to get some clarity about a phone my daughter received in Oct. She had a balance on old phone and was never told and was not given any paper invoice that she turned in her old phone. ATT now 6 months later wants to charge me 375.00 for un-returned equipment which they had. So in April my bill was 773.00 dollars because of a old balance that she was never told about in Oct. So the manager insisted I come into the store which I do not want to go into the store... for what reason? That manager hung up on ATT manager and me he refused to look up this transaction. I am disturbed with the manager handled himself and I believe he should be fired on the spot. I am cancelling ATT U verse after 2 1/2 decades and have been a loyal customer to them and for what...Good by ATT HELLO new service. They do not care!

Poorly managed staffing and flow. Waiting in line 20 minutes plus in line plus to purchase a charger. Additionally, 4 people waiting outside due to covid regulations, I suppose. Certainly the manager could have assisted in the work load and alleviated the problem, however he left the premises. Disappointing. Poorly managed store.

I walked in and was immediately assisted. My phone died and Tania helped me through every step of the way to get my new phone perfectly setup with accessories, accounts, and all. Very patient, kind, and knowledgeable. Really saved me!

LOUSY CUSTOMER SERVICE
Came in, checked in with attendant, needed only for him to help activate personal hotspot from IPad to Iphone. Waited, waited waited for service. Asked few times. Most personell mostly chatting and “helping” customers. Often disappearing tomback office, where I could see and hear them socializing and hanging around. Waited AN HOUR AND A HALF.... Only One “customer” was “rotated” at that time, I complained again, after other 10 minutes of no reaction I walked out, as did other customer who came in same time as I.... SCREW YOU! Wish I could rate you NO STARS..... MORE LIKE A SOCIAL CLUB FOR EMPLOYEES....