AT&T Store Miami London Square

I went to this store and had to wait standing outside the store with my family (two kids) for about 40 min. Went just for a phone upgrade and then when my bill came it showed that insurance was added to the new phone + $5.00 for early upgrade, all these without my authorization. Then when you call AT&T they blame it on the agent. This company is not reliable, they are thief with licenses to sell. They add charges to your account without you authorization and then tell you that they are going to be removed for your next bill, but you are already paying on the existing bill for something you did not agree to. I wonder to how many customers they are doing this to. They are stealing millions of dollars without the customers consent and then they clean their hands by saying they put everything in writing. I've been on the phone for over an hour already and nothing. This is just soo disrespectful. I do not understand how this company can operate like this without getting a fine from the government for deliberating stealing from their customers.

1 star is a lot for this store. I went there yesterday to see is I was eligible for an up-grade with a trade in. The girl who helped me out looked at my old phone and she told me that I was eligible. So I decide to purchase a new phone under the trade-in promo. I went home, did all the necessary transferring and the next day went to return (trade-in) my old phone. My original salesperson was not there, so a new one helped me out. He took one look at the phone and told me it wasn't eligible for the promo, so I would need to pay full price (an additional $1,000). I explained I had been there the day prior and the trade-in was confirmed, but they would not honor it. I decided to return the old phone, but am out $100 for new case & screen protector. Am terribly disappointed in the customer service received.

La peor tienda de ATT, llamas y Nadir responde, tratas de hablar con alguien en la puerta y nadie tampoco viene a a tenderte tienen un cartel súper grande afuera de servicio directo al carro , Pura mentira. No recomendada para nada

terrible service, I am a customer of ATT for more than 10 years and I have never experienced such a bad service

No sirven lo apoiment ,, te hacen esperar 2 horas