AT&T Store Ocala Sw College Road

David and John were both very helpful, courteous and are assets to the store.

Very happy with my purchase however extremely dissatisfied with the customer service received from Raymond. Very condescending, never explained any of our options regarding trade-ins, next program or anything. Would not answer our questions with a straight response. Love AT & T and will only shop at the corporate stores and have never had any customer service issues until this visit.

Terrible customer service. I went to the State Road 200 store in person with an issue. I talked with a short haired female whose name started with a K.She told me that my apple I phone would not work if I switched carriers since I had bought it through ATT. Did not sound right so I called the ATT customer service number and was told that I can go to att.com/deviceunlock. I do not feel like the local State Road 200 ATT office will tell you the truth.

Customer service ends once you leave the store. I purchased a Sonim XP5S phone (great phone) several days ago from a male rep at this corporate location. I also purchased a hard cover swivel case for it as well. The case wasn't in stock but the rep said that I should have received it no latter than Tuesday 7/28/2020. He told me that if I didn't receive it by that dated to call him. He gave me his business card that had his mobile number on it. The case didn't come in on Tuesday, so I called the store and the rep was scheduled to have off Tuesday and Wednesday. So I called his mobile phone and left a voicemail for him to call me. He never called. I called the store again Thursday morning and was advised that he wasn't scheduled in until 11:30am, I left a message with the rep that answered the phone to have the selling rep call me "as soon" as he got in. I also left another voicemail on his mobile phone for him to call as well. He never called back. I called the store again at approximately 11:45 am and left another message with another rep to have him call me as soon as he was done with the customer that he was supposedly helping; it is now 12:20 pm and I still haven't received a call. VERY POOR CUSTOMER SERVICE! It's reps like this that give AT&T a bad reputation.

terrible customer service filthy store. There was a rep there yesterday, she didn't have a mask on, the phones were filthy, they had fingerprints all over them from handling... dirty store.