AT&T Store Pembroke Pines Pines Plaza

I went to the store with my wife and 11 year old daughter to purchase a phone case as well as to change out our plans to receive a discount. From the get go, Jose was very rude as if he did not want t help us. My wife asked a question regarding a discount for purchasing the case and immediately he sniped at her saying he has to check our account. he obviously did not want to help us, having pre conceived notions about us. This is our first time at this store. He said to change our accounts it would take an hour and a half. Then he refused to do it since my daughters phone has not arrived yet in the mail. ( the night before we ordered it) This is ridiculous. My wife was tired and wanted to go home, so I went to another AT&T store and they were happy to assist us. I felt like cursing out your employee, you do not treat a customer like that it was very unprofessional.

Worst disappointment ever my family and I we been with ATT for many years and they have always help us with all of our needs . And this weekend I had to get a new one ship to my house and when I went to the store Ricky help me so I called the insurance to do the claim and I told him I will come back once i received it to set it up and he told me no problem. So I happily went today to do so and the associate that received me in the door which I didn't even felt like asking him for his name told me he cannot help me do it and I said they did it for me last time and he showed me the app to do it and I told him so you cannot help me I gotta do it myself and he said yes . I been working for 8 years with customer service and I will ever give that answer to a customer that needs my assistance. Very disappointed plus they had a lot of employees on duty and not as much customers instead of helping me I guess they rather wait for people that want to buy new phones . Dont worry I will do it myself and I know someone in ATT corporate I am FOR SURE letting him know about this and I wont EVER go to your store again thank you for the worst customer service not fair to a long years ATT customer.

Kellysmar fue la vendedora que me recibio el primer dia con profesiinalidad para contestar mis preguntas y venderme at&t. Quedamos en un dia señalado para hacer el cambio a esta compañia.
Kellismar ese dia estaba de mal humor con algo que le habia ocurrido con algun/a colega.
Resulto que...todo el trabajo que debio haber hecho lo hizo mal. Este es mi segundo mes de pagos extras y sobregiros.
El mes pasado el agente Jesus nos arreglo los fallos que habia tenido Kellismar, este mes debo presentarme otra vez ya que olvido hacer una desactivacion del reloj de la compañia de la cual me fui.
Podrian por favor dejar sus problemas personales para cuando no esten trabajando? Es mi segundo mes y mi segundo disgusto.

Raquel was extremely helpful

Great service